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REQUIREMENTS AND PREFERENCES
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The Broward County Board of County Commissioners is seeking qualified candidates for Information Systems Supervisor.
Benefits of Broward County Employment
High Deductible Health Plan - bi-weekly premiums: Single $10.39 / Family $76.94 Includes a County Funded Health Savings Account of up to $2400 Annually Consumer Driven Health Plan - bi-weekly premiums: Single $78.64 / Family $273.13 Florida Retirement System (FRS) - Pension or Investment Plan 457 Deferred Compensation employee match Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Up to 40 hours of Job Basis Leave for eligible positions Tuition Reimbursement (Up to 2K annually) Paid Parental Leave
Broward County Regional Communications is seeking a skilled and experienced Project Manager to oversee and coordinate all project management activities related to the design, development, and construction of a new Public Safety Answering Point (PSAP). This includes the seamless relocation of active 911 and radio dispatch services from an existing site to the new facility.
The Project Manager will ensure the successful fulfillment of requirements from the Operational teams, E911 team, Radio team, and Regional Public Safety Applications team while maintaining operational continuity. Familiarity with telephony, electrical systems, HVAC, and other PSAP-related technologies is essential. The role involves managing budgets, schedules, procurement, vendor relationships, risk mitigation, and stakeholder communication to deliver the project on time, within scope, and within budget.
General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure.
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years experience in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience.
Special Certifications and Licenses
None.
Preferences Experience: Minimum 5 years of project management experience, preferably in public safety communications, technology infrastructure, or large-scale relocations.
Certifications: PMP (Project Management Professional) certification preferred
Expertise in deployment of telephony, radio communications, data networks, electrical systems, HVAC, and applications.
Experience planning and executing relocations of mission-critical services with minimal downtime.
Proficient in project management software (e.g., MS Project, Primavera).
Strong organizational, analytical, and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to lead and manage cross-functional teams.
Knowledge of call center operational standards and best practices.
Familiarity with regulatory requirements for public safety communication systems.
Ability to work flexible hours and travel to project sites as needed.
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DUTIES AND RESPONSIBILITIES
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The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Troubleshoots, updates, and grants or denies network access to resources passing through county Firewall, Intrusion Prevention Systems, Network Access Controller, and Virtual Private Network; configures, installs, troubleshoots, and maintains physical network equipment such as networking switches, content switches, routers, firewalls, and wireless access points. Monitors network activity and network access trends, unauthorized access attempts, and anomalies; creates and updates network access policies and rules; programs software and script used to automate and streamline policy changes. Acts as a liaison with assigned agency's technical staff including testing and troubleshooting system problems; assists staff with creating/running reports; represents agency on projects related to the financial system. Reviews IT (information technology) paperwork, approves leave, end user requests and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W7 (Windows 7) upgrades, UPS (uninterruptible power supply) replacements, Wi-Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects. Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget. Performs Server Administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after hours on-call rotation every three months. Manages projects and advises senior management, supervisor, and staff providing project management documentation, timelines, advising on project direction and solutions, responding to senior management report requests. Supervises, assigns work, and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, meeting and following up on a regular basis to ensure success with projects. Administers all database objects including tables, indexes, views, sequences, triggers, stored procedures, packages and functions; enforces and maintains database constraints to ensure data integrity; monitors and tunes databases for optimal performance and efficiency; develops, automates, monitors and tests database backup and restores processes.
Project Planning and Scheduling:
Develop and maintain a comprehensive project plan that includes timelines for PSAP construction, system installation, testing, and relocation activities.
Collaborate with the Operations, E911, Radio, and Public Safety Applications teams to define and align requirements with project objectives.
Plan and oversee the relocation of active 911 and radio dispatch operations to minimize service disruption.
Continuously update schedules to reflect progress, delays, and critical milestones.
Relocation Management:
Develop and execute a detailed plan for transitioning 911 and radio dispatch services from the active site to the new PSAP.
Coordinate phased system testing, staff training, and operational readiness prior to the move.
Ensure the new PSAP is fully functional and operational before the transition occurs.
Collaborate with stakeholders to establish contingency plans for maintaining service during the relocation process.
Budget and Financial Management:
Track and monitor project budgets, including costs associated with construction, equipment, relocation, and training.
Ensure all expenditures are documented and remain within approved limits.
Identify and mitigate potential financial risks, such as unexpected costs related to system upgrades or delays.
Procurement and Vendor Management:
Assist in procurement processes, including drafting RFPs, evaluating bids, and awarding contracts for construction, technology, and services.
Establish and maintain relationships with vendors, contractors, and suppliers.
Monitor vendor performance to ensure timely and quality delivery of equipment and services.
Stakeholder and Team Coordination:
Serve as the primary point of contact for stakeholders, ensuring clear communication regarding project objectives, timelines, and status.
Facilitate collaboration among the Operations, E911, Radio, and Public Safety Applications teams to fulfill technical, operational, and training requirements.
Conduct regular meetings to align stakeholders and address any challenges.
Performs related work as assigned.
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WORK ENVIRONMENT
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Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
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SPECIAL INFORMATION
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Competencies
Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
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Broward County, Florida
$87,341.79 - $139,397.61 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
Mar 05, 2025