Quality Assurance Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Quality Assurance Specialist

Location(s): Atlanta, GA

• Support the HR ServiceNow team in the quality assurance/testing and documentation aspect of project delivery, application upgrades, patches, and other duties as assigned,
• Work with manager to create and maintain test scripts and create a repeatable and sustainable QA protocol/strategy.
• Must have experience with quality assurance and application testing protocol, including writing test scripts/user stories, leading test sessions, defect tracking and management, and creating associated metrics.
• Schedule and lead testing sessions with HR ServiceNow team members related to projects, upgrades, and patches.
• Analyze defects and work with developers/specialists to identify root cause.
• Report and track defects to resolution; develop process to capture QA metrics.
• Ensure technical documentation is reviewed and updated to assist with the QA process.
• Collaborate with other HRSD team members, ITSM ServiceNow, and other IT and business areas to ensure successful delivery of initiatives.
• Ensures all processes comply with Company's policies and procedures and applies best practice standards throughout product lifecycle.
• Must be available to work at least 4 hours one Saturday per quarter for system upgrades and patches.
• Must be flexible, adaptable to quickly changing priorities, and able to handle multiple projects simultaneously.
• Practices safety-conscious behaviors in all operational projects and procedures.
• Other duties as assigned.

• Creating and maintaining test scripts.
• Ability to apply concepts across multiple lines of busines.
• Experience using a QA software system (preferrably qTest).