Customer Zone Technician I

Job ID: CUSTO012642

Job Title: Customer Zone Technician I

Location: 406 E NORTH STREET, KILGORE, TX 75662

Union: CWA 6171 - CBA 048

Hiring Manager: Timothy Shafer

# of Openings: 1

Posting Dates: 3/4/25 - 3/18/25

Wage Range: $18.63 - $39.79 per hour

Summary

Installs, operates, maintains and repairs communications equipment such as digital and analog carrier and switching systems, private line and special service services circuits, microwave and associated equipment, trucking equipment, fiber optics systems, alarm systems, test equipment, etc.

General Duties

Duties include, but are not limited to, the following:

• Installs, operates, maintains and repairs communication equipment such as digital and analog carrier and switching systems, private line and special services circuits, microwave and associated equipment, trunking equipment, fiber optics systems, alarm systems, test equipment, etc.
• Installs, removes, rearranges, programs, tests, troubleshoots and repairs various complex voice, data, and ancillary equipment, and network services.
• Performs preventive and corrective maintenance on computer systems, digital/electronic switches, digital switching networks, electronic switch data bases and computer peripheral equipment.
• Performs service order, trunk and work order routines.
• Uses a variety of test equipment to isolate, identify and analyze equipment trouble and takes appropriate maintenance action.
• Operates computer systems and support devices; installs and tests system upgrades. Administers and maintains computer support systems databases.
• Responds to emergency service-affecting situations. Assists in trouble isolation of network and subscriber loop problems.
• Climbs towers and/or poles to inspect antennas and transmission lines, as necessary.
• May be required to perform additional duties and tasks as required by the Company.
• Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise dirt, heat, poor lighting, fumes, etc.
• Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.
• Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.
• Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours.
• Subject to scheduled and/or unscheduled overtime and callouts.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Basic Qualifications

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pillbox covers, etc.
• Ability to climb poles/ladders.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Requires alertness and attention to detail.
• Ability to work under stress.
• A valid driver' s license. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized driver' s license, such as Chauffeurs' s License, based on State Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate analytical test equipment such as data analyzers, oscilloscopes, etc.
• Ability to qualify for DOD security clearance.

Education

• One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Service Specialist, Switching Specialist, Switching Technician.
• Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.