Operations Business Analyst

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Operations Business Analyst

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Customer Operations Business Analyst is accountable for the publication of contractually required metrics for key accounts and customers. These metrics may include, but are not limited to, budget reporting, bin maintenance, inventory and turn performance, delivery and quality, demand planning and forecasting, orderbook prioritization and management, cost savings, RMA's, and ensure overall customer expectations are met. The Operations Business Analyst will also be responsible for the analysis and distribution of metric reports to support Business Review(s) to Operations Personnel and Customers, as required.

• Complete Customer Metric packages for key CMS Accounts as required per schedule
• Complete Global contract business review packages for key CMS Customers (Internal/External metrics)
• Produce Cabinet Stocking level recommendations and present to customers as required
• Ensure coordination with Inventory Management Team and Purchasing for execution of Customer accepted changes
• Provide support to I/T for planning, conversions & implementations as necessary
• Perform special projects as needed
• Run open order reports daily to ensure open orders ship on schedule
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Update bin records accurately and timely support business needs and any contract changes
• Attend regular and impromptu customer and management meetings, and company-sponsored training meetings, as required
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Access customer web site to update shipping and delivery status

About you

• High School Diploma. A degree in Business or related field preferred
• 3 plus years of metric reporting and/or Business analysis
• Strong knowledge of supply chain, planning & purchasing functions
• Demonstrated experience of a high-level of proficiency in Excel
• Previous experience with reporting KPI's and production of Scorecards preferred

Qualifications

• Strong analytical and mathematical ability
• Demonstrated ability to develop models and other tools of analysis for reporting
• Strong analytical and problem-solving skills
• Strong verbal, written communication and presentation skills, with emphasis in Quality
• Must be detailed orientated with the ability to meet "hard" deadlines, with excellent organizational and time management
• Strong business acumen, with aerospace hardware industry knowledge a plus
• Strong ability to grasp strategy, analyze performance, and challenge current thinking
• Ability to maintain current knowledge and use of Microsoft Excel, Power Point and Access
• Strong use of Microsoft Office Suite, including Word and Outlook
• Ability to travel, as requested

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Experience

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Access to certain of the Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.