SUPERVISOR CORPORATE REFUNDS CREDITS

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

• Supervise team; reviewing work for accuracy and completeness as it relates to credits and refunds
• Monitor daily volume and productivity to improve efficiency.
• Continually monitor operations and workflow for methods to improve productivity, efficiency and effectiveness of staff, and decrease credit volume.
• Manage, develop and implement refund policies and procedures.
• Maintain familiarity with contract terms and payer fee schedules, including Medicare and Medicaid guidelines, and commercial payer behavior.
• Monitor Refund WQ and review and approve refund check requests, ensuring that refunds are appropriate and the appropriate internal controls are in place.
• Responsible to manage and refund all patients and insurance carriers within a 30
• day SLA.
• Develop and coordinate ongoing training programs to ensure team members and other departments are current in terms of knowledge base in preventing credit balances
• Maintain current knowledge of industry trends and practices.
• Identify patterns of overpayments and bring them to the attention of management.
• Review payor remittance advices for accuracy in resolving credit balances in the Credit WQ's

1-2 years Epic payment posting experience in HB and PB preferred.

3-5 years Accounts Receivable billing experience preferred.

High school diploma or equivalent required. Some college preferred.