District Manager

District Manager Job Description JOB I.D #73077

Job Title: District Manager

Reports To: Ownership/Executive Team

Job Summary

The District Manager is responsible for overseeing multiple store locations, ensuring operational excellence, and driving business growth. This role involves leadership, staff management, process enforcement, and maintaining high-quality customer service while optimizing financial performance.

Responsibilities

• Employee Management & Development
• Hire, train, and oversee in-store leadership management.
• Conduct 30/60/90-day in-person performance reviews.
• Step into managerial roles in stores when leadership positions are vacant.
• Facilitate weekly meetings with shift leads and potential leaders.
• Operations & Compliance
• Implement and oversee processes for inventory, cash management, and daily operational standards.
• Maintain total inventory costs under 20% and daily labor costs within 20%.
• Ensure adherence to Crumbl's 3 C's: Cookie Quality, Customer Service, and Cleanliness.
• Conduct daily audits and address any operational issues with immediate follow-up.
• Manage vendor relationships, negotiate pricing, and evaluate service providers.
• Oversee scheduling for all assigned store locations.
• Culture & Leadership
• Enforce and embody company Core Values: Bring Joy to Others, Elevate Others, and Get it Done.
• Lead communication efforts across stores via Slack and other platforms.
• Provide training and mentorship to team members, ensuring continuous growth.
• Financial & Performance Management
• Track and report KPIs to the executive team weekly.
• Implement initiatives to increase local market revenue.
• Monitor customer reviews and ensure an average rating of 4.8+ stars.
• Maintain compliance with payroll, scheduling, and regulatory requirements.
• Strive to achieve Crumbl's Operational Excellence Award quarterly.

Qualifications

• Proven experience in multi-unit management, preferably in the food service or retail industry.
• Strong leadership and team-building skills.
• Experience with financial reporting, KPI tracking, and cost management.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Proficiency in scheduling, inventory management, and payroll systems.

Required Skills

• Leadership and coaching abilities.
• Strong communication and interpersonal skills.
• Financial acumen and budget management.
• Proficiency in vendor negotiations and contract management.
• Operational problem-solving and strategic thinking.
• Ability to maintain a positive and motivating work environment.

Benefits & Compensation

• Competitive salary based on experience.
• Discretionary bonuses and incentives.
• Health, dental, and vision insurance (Monthly Stipend)
• 401 K Plan
• Paid time off and holiday pay.
• Employee discounts and perks.
• Professional development and training opportunities.

*This job description outlines the key expectations for the District Manager role. Additional responsibilities may be assigned as business needs evolve.

EXPERIENCE/ EDUCATION:

High School diploma/GED.

Work Hours: 9:00 am - 5:00 pm (Monday - Friday) On Call (evenings & Saturday)

Job Type: Full-time

Pay Rate: Pay: $83,000 - $90,000 per year. + Discretionary Bonuses

Location: Sacramento / Bakersfield areas

Company Culture

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

EEO: This company is an Employment Equity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex or national origin. Qualified minorities, women and veterans are encouraged to apply.

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