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Customer Compliance Manager, Customer Planning

Scale AI, Inc.
$140,000spanspan class="divider"-spanspan$170,000 USDspandivdivdivdiv class="content-conclusion"pPLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role
United States, California, San Francisco
650 Townsend Street (Show on map)
Mar 04, 2025
As Scale continues to grow as the top provider of data products and services to Generative AI companies across the globe, our Customer Operations team is evolving to ensure we meet the complex compliance needs of our customers. We are seeking a highly motivated and detail-oriented Customer Compliance Manager to play a crucial role in ensuring our GenAI offerings meet all contractual and regulatory requirements. This role will involve collaborating with internal teams (Legal, Accounting, Central Ops, Delivery Ops, Engagement Management, and GTM) and directly interacting with our strategic customers. The ideal candidate possesses a comprehensive understanding of B2B services (even better, AI data services) contract compliance principles, the ability to navigate complex contractual & operations landscapes, and a proven track record of building processes and project managing substantial operational changes. This role offers an exceptional opportunity to shape Scale's operational compliance framework within the rapidly evolving Generative AI landscape. You will: Review contracts & define compliance requirements: Thoroughly review new and existing customer contracts to identify and track key operational compliance requirements. Clearly define specific obligations and performance standards arising from contracts. Map compliance activities: Document existing processes and identify gaps in compliance across all GenAI accounts and active contracts. Develop compliance solutions: Collaborate with internal and external stakeholders to develop and implement solutions to meet and exceed contractual compliance standards. Assign ownership: Designate responsibility for each compliance requirement to the appropriate stakeholder. Track compliance: Establish a system to monitor ongoing compliance and report on key metrics to the associate customer account team, legal team, and other relevant parties. Support external audits: Partner with internal teams to ensure successful completion of customer-driven contractual compliance audits. Ideally you'd have: Bachelor's degree in a related field (e.g., Business Administration, Law, or a technical field with a compliance focus). 4+ years of experience in a compliance, auditing, or related role, preferably in a B2B environment. Experience in the technology industry, particularly with AI or SaaS products. Proficiency in project management methodologies (Agile, Scrum, etc.). Excellent written and verbal communication skills, working within cross-functional environments. Meticulous attention to detail and a commitment to flawless execution. Nice to haves: Familiarity with data privacy regulations (e.g., GDPR, CCPA). Experience with compliance management software. Proficiency in SQL + advanced skills in Sheets and/or Excel. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $140,000 — $170,000 USD *PLEASE NOTE:*Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. 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