New 
PILOT - Process and Procedures
 Genesis10 | |
 United States, North Carolina, Charlotte | |
 Mar 03, 2025 | |
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Job Description: In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution. Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Business Execution. Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
***VMO-CRST APPROVED LOCATIONS: Charlotte, NC CIC (5 days in office) - Note: will collaborate with subject matter experts PROJECT DETAILS This contractor will be supporting Payments Operations teams at WF by documenting new process, creating step by step guides, and updating existing processes to meet new industry language standards. These two individuals will be on separate teams, one will support process updates for payments while the other will focus on processes for investigations. Context: the banking industry is in a change period to evolve from old process and procedures DUTIES - Documenting new processes and creating step by step procedures - Update existing processes and procedures - Ensure all processes and procedures updates meet new industry language standards - Create job aids, knowledge checks that will test user knowledge and how it is applied (may create new procedures need corresponding knowledge checks) - Collaborate with subject matter experts and product managers to present drafts and final product TOP SKILLS - Experience writing instruction manuals and how-to-guides (ability to translate to/from technical terms) - Strong communication and writing skills (MS word) - Able to ingest information and present complex ideas in user friendly manner - Ability to present procedures to user in visual format (for job aids) - Ability to gather information and collaborate with SME s SOFT SKILLS - Curious and inquisitive - Ability to gather pieces of information and create a narrative SOFTWARE: - MS Word - MS PowerPoint - Basic process flow tools nice to have (can t have pictures in process flows) - Some exposure to Power Apps nice to have INTERVIEW 30 Minute Video interview - Panel Comments for Suppliers (Use this area to provide any additional comments to all suppliers. For example, any specific skills to prioritize when looking for profiles.: ***VMO-CRST APPROVED LOCATIONS: Charlotte, NC CIC (5 days in office) - Note: will collaborate with subject matter experts INTERVIEW 30 Minute Video interview - Panel | |