Director, Regional Branch Experience

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM

You will lead a team of branches to execute and deliver a high level of service for every member, every time, every day. Responsible for individual and team performance of all member experience channel targets through in field coaching, colleague development and community engagement.

WHAT YOU'LL DO

• Create, own, and execute the environment that delivers concierge level member experience.

• Foster and lead a team atmosphere where doing whatever it takes to get the job done right the first time is the performance standard.

• Champion organizational change consistent with the vision and strategic direction of the credit union through consistent communication and feedback channels.

• Conduct in-person, observation-based coaching supported by documented feedback through a three-day week minimum in branch presence.

• Provide career development paths and succession planning through ongoing training and skip level conversations with all branch colleagues.

• Create and deliver detailed performance reviews in a timely fashion.

• Support development of candidate pipeline in collaboration with local leadership leveraging community activities.

• Creates and delivers on-time, detailed performance reviews.

• Resolve all hiring, training and employee relations matters in a timely manner in partnership with Employee Experience (Human Resources).

• Accountable for achievement of regional (all branches) performance metrics including but not limited to: Member acquisition, New deposit products, Loan pipelines/closings, CUNA, Digital adoption, Partner Referrals, and Member Satisfaction

• Empower entrepreneurial leadership through local decision making at all management levels.

• Lead collaboration across business lines and departments to drive member expansion, enhance performance and reduce operational risk.

• Maintain operational integrity across region as measured through satisfactory audits and quality control review.

• Provide weekly summary of key performance metrics to Member Service Leader

LET'S TALK IF YOU HAVE

• Associates degree and a minimum of five (5) to seven (7) years of management experience or equivalent combination of experience and education.

• Three (3) to five (5) years of sales and service experience; financial services industry experience preferred.

• Enthusiastic leader with proven record of success in performance management.

• Communication Abilities - strong in terms of both oral and written communication; must be able to make effective group presentations with a focus on training staff regarding technical areas; must provide clear and concise written communications.

• Computer Skills - must possess a strong working knowledge of Microsoft Office software including Visio, Word, Excel, Power Point, and Outlook with the ability to learn other software as needed.

• Analytical skills - collects and researches data, uses intuition and experience to compile and analyze data, designs workflows and procedures as appropriate for department efficiency.

• Problem solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

• Interpersonal skills - works well with diverse groups of people; treats others with respect and dignity at all times; focuses on solving conflict without hostility; works towards achievement of mutual goals.

• Ethics - works with integrity while maintaining confidentiality of CU records and sensitive information; upholds the values of the organization in the course of work.

• Adaptability - adapts to changes in the work environment; changes approach or method to best fit the situation.

• Exhibits strong attention to detail, project planning, and multi-tasking skills.

• Ability to travel is required.

Compensation:$97,371.00 - $126,582.00, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com