Systems Engineer I-III - Hybrid AZ

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
2444 W Las Palmaritas Dr (Show on map)
Mar 01, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. PURPOSE OF THE JOB Ensures the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Monitors, maintains, supports, and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments. REQUIRED QUALIFICATIONS Required Work Experience Experience in information technology or computer systems, including experience with networked software and operating systems Level 1: 2 years Level 2: 4 years Level 3: 6 years Level 4: 8 years Experience in planning, design, development, and implementation of software systems, applications, and related products Level 1: 1 year Level 2: 2 years Level 3: 3 years Level 4: 5 years Experience in project management Level 3: 1 year Level 4: 2 years Supervisory or lead experience Level 4: 2 years Required Education High-School Diploma or GED in general field of study (All Levels) Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience Experience in information technology or computer systems, including experience with networked software and operating systems Level 1: 3 years Level 2: 5 years Level 3: 8 years Level 4: 10 years Experience in planning, design, development, and implementation of software systems, applications, and related products Level 1: 2 years Level 2: 3 years Level 3: 5 years Level 4: 8 years Experience in project management Level 3: 2 years Level 4: 5 years Supervisory or lead experience Level 4: 5 years Preferred Education Bachelor's Degree in Computer Science, Information Systems, Business, or related field (All Levels) Preferred Licenses N/A Preferred Certifications MS networking certification or exams (All Levels) ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Level 1 - *Performs job functions under general supervision or peer review* Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Design and deploy new applications and enhancements to existing applications, software, and operating systems Research, analyze, track and resolve basic production problems Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Integrate servers, including database, e-mail, print, and backup servers and software, into enterprise systems. Ensure system connectivity of all servers, shared software, groupware, and other applications. Ensure compatibility and interoperability of in-house computing systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Assist end users with orientation and training on all modified and/or new systems. Participate on small to medium scoped projects Monitor and create priority list(s) that are agreed to by management Level 2 - *Performs job functions with moderate supervision and peer review* Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams. Participate or lead small to medium scoped projects Draft programs, time estimates and project schedules based on prioritization and business requirements Level 3 - *Performs job functions with minimal supervision* Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Participate in Infrastructure Review process for CPM managed projects. Ensure the department leverages internal tools and applications effectively Build, support, and maintain moderately complex processes, programs, and data Participate or lead small to medium scoped projects Develop programs, time estimates and project schedules based on prioritization and business requirements Level 4 - *Performs job functions in a lead capacity* Facilitate and/or create new procedures and processes that support advancing technologies or capabilities Research, analyze, track and resolve complex production problems Build, support, and maintain moderately complex processes, programs, and data Evaluate high-level project information and assess project components to forecast work effort required Provide peer-level review and mentoring to levels 1 and 2 Participate and/or lead large- or complex-technical projects Create complex ad-hoc reports for internal and external use Act as primary operational contact for internal and external customers when needed / in the absence of manager Ensure Service Level Agreements between department and operational or technical areas are met Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance Assist manager in the day-to-day operations of the department ALL LEVELS Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels. Maintain up-to-date knowledge of developments in technology-related industries Participate in corporate quality programs The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Perform all other duties as assigned Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.