Technical Services Consultant

Hitachi - Vantara
United States, California, Santa Clara
2535 Augustine Drive (Show on map)
Mar 01, 2025
Location: Miami, Florida, Boston Massachusetts; Philadelphia, Pennsylvania; Dallas, Texas; Charlotte, North Carolina Function: HV Services Requisition ID: 1032309 We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data. The Team Hitachi Vantara, a wholly owned subsidiary of Hitachi Ltd., delivers intelligent data platforms, infrastructure systems, and digital expertise that support more than 80% of the Fortune 100. Learn how Hitachi Vantara turns businesses from data-rich to data-driven through agile digital processes, products, and experiences. What You Will Be Doing * Responsible for managing the day-to-day administration for mainframe storage environments, including: o Collaborate with Customer's storage support teams o Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s) o Support the design, operation, workflow and issue resolution for the storage infrastructure o Help maintain systems level maintenance for storage infrastructure o Responsible for tracking existing storage usage trending and capacity planning for future growth o Maintain storage documentation, procedures and reporting o Storage Allocations to server infrastructure * Manage infrastructure events o Capacity Management o Monitor storage subsystem capacity o Perform capacity analysis; analyze performance data and trends o Responsible for tracking existing storage usage trending and capacity planning for future growth * Problem resolution o Problem diagnosis, resolution, and documentation o Perform Incident resolution * Investigate and diagnose raised problem(s) or problem records for root cause analysis o Perform necessary storage infrastructure maintenance in accordance with best practices and Company change management policies o Perform host-level tasks as requested to access new storage o Interface with assigned Hitachi Data Systems storage engineers to manage the implementation of all additional storage infrastructure and storage services * TrueCopy for Mainframe (TCz), including multi-site and Delta Resync configurations * Hitachi Universal Replicator for Mainframe (HURz), including Asynchronous replication between multiple sites in multi-target and/or cascaded configuration * ShadowImage for Mainframe (SIz) * Hitachi Compatible FlashCopy V2 and FlashCopy SE * Business Continuity Manager (BCM) host software * Hitachi Dynamic Provisioning (HDP) for Mainframe * Hitachi Dynamic Tiering (HDT) for Mainframe * Hitachi Tiered Storage Manager for Mainframe (HTSMz) host software * Responsible for managing the day-to-day administration for mainframe storage environments, including: o Collaborate with Customer's storage support teams o Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s) o Support the design, operation, workflow and issue resolution for the storage infrastructure o Help maintain systems level maintenance for storage infrastructure o Responsible for tracking existing storage usage trending and capacity planning for future growth o Maintain storage documentation, procedures and reporting o Storage Allocations to server infrastructure * Manage infrastructure events o Capacity Management o Monitor storage subsystem capacity o Perform capacity analysis; analyze performance data and trends o Responsible for tracking existing storage usage trending and capacity planning for future growth * Problem resolution o Problem diagnosis, resolution, and documentation o Perform Incident resolution * Investigate and diagnose raised problem(s) or problem records for root cause analysis o Perform necessary storage infrastructure maintenance in accordance with best practices and Company change management policies o Perform host-level tasks as requested to access new storage * Interface with assigned Hitachi Data Systems storage engineers to manage the implementation of all additional storage infrastructure and storage services * TrueCopy for Mainframe (TCz), including multi-site and Delta Resync configurations * Hitachi Universal Replicator for Mainframe (HURz), including Asynchronous replication between multiple sites in multi-target and/or cascaded configuration * ShadowImage for Mainframe (SIz) * Hitachi Compatible FlashCopy V2 and FlashCopy SE * Business Continuity Manager (BCM) host software * Hitachi Dynamic Provisioning (HDP) for Mainframe * Hitachi Dynamic Tiering (HDT) for Mainframe * Hitachi Tiered Storage Manager for Mainframe (HTSMz) host software What You Bring To The Team (Qualifications) * Extensive technical consultancy and Service Delivery experience * Technical subject matter expertise across the practice * Extensive experience within Hitachi technologies or relevant competitor technologies * Extensive design, implementation and operational knowledge including involvement in the setup, operation and transition of operational teams and managed services * Appreciation of multiple technology platforms * Deeply understand managed infrastructure technologies and how they can be deployed to fit client solution requirements * Have ability to produce and present flowing and articulate technical presentations, to control the flow and delivery of content, to diverse audiences at customer meetings and seminars We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-JT1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.