Service Dispatcher (ONSITE)

Category:

Call Centre & Customer Service

Employment Type:

Contract

Reference:

BH-382865

Service Dispatcher (ONSITE)
needed for a contract
opportunity with Yoh Staffing's client working in Charlotte, NC
.

• 
  Pay Rate: $18-20/hr
  
• 
  ONSITE
  

• Ability to prioritize calls and leverage appropriate workforce.
  * Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
  * Respond to customer difficulties with billing and service.
  * Communicate work orders, messages, or information to or from supervisors, or technicians.
  * Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
  * Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
  * Respond and review calls taken by call center.
  * Obtain COD information and notify credit to send an application for credit approval to new customers
  

• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
  * Strong communication skills, verbal and written, required.
  * Intermediate to advanced proficiency in Microsoft Office Suite
  * Strong organizational, time management skills, and high attention to detail
  * Flexibility to work outside normal working hours, as required.
  * Working knowledge of refrigeration/HVAC a plus
  * High level of professionalism and diplomacy
  * Superior customer service skills
  * Excellent telephone and communication skills with ability to handle high volume of calls

• This is a unique opportunity to support our client; one of the world's largest commercial refrigeration companies. Medical benefits and 401K are available.