Member Experience Intern

The Member Experiences intern will assist Progyny's member experience and content strategy teams in streamlining efforts to identify improvements to the current member journeys so the right support and content is provided to members throughout their clinical journey. The Intern will be responsible for researching member experience business needs across member progression, member services, digital product, and content functions and write and propose improvementsto decrease friction and effort by developing VOC (Voice of Customer) survey opportunities and interviewing provider partners to identify areas for operational enhancement. Identifying a frictionless member experience is crucial to overall success.

Progyny's internship program offers undergraduate and graduate students the chance to gain valuable corporate work experience while contributing to meaningful projects that benefit the company. The internship program runs year-round based on the needs of each department, with a dedicated summer program that begins in June. Summer interns will be required to present to senior leadership on project(s) that they have completed during their time with Progyny.

The internship program will align the intern to a specific business leader to execute on a specific project plan. This is a paid internship with a hybrid schedule, requiring interns to work in the office on Tuesdays, Wednesdays, and Thursdays. Remote positions may also be available.

What you'll do...

• Draft and perform provider interviewsaimed at better understanding the member intake processes at our clinics and the member experience during the diagnostic testing phase of the member's clinical journey.

• Interview member progression, member services, content, and digital product business functions to better understand respective function VOC needs and relevant KPIs.

• Write and draft VOC surveys and propose trigger logic for each.

• Coordinate with respective business functions to implement surveys.

• Organize and complete interviews with appropriate clinical staff (both internal and external).

• Documentation of the clinical experience from first touch to completed diagnostic testing.

• Provide recommendation for best referral practices from Progyny to provider partners with the goal of offering a frictionless member experience.

• Map communications as a function of time throughout the member's journey throughout usage of the Progyny benefit.

• Document and capture all communications copy and corresponding trigger logic.

• Document all automated communications sent to members.

About you...

• Strong Microsoft Office (PowerPoint, Excel, Word) skills and ability to efficiently work with large volumes of data and pivot tables.

• Organized and methodical with strong attention to detail.

• Comfortable collaborating with and presenting to executives.

• Demonstrated ability to be adaptive and inquisitive; natural problem solver.

• Prefers to work independently with clear initial guidance/requests leveraging cross functional resources and teams.

• Driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others.

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny...

Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $25.00/hour - $40.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.