Dispatch Application Trainer

Job Title: Dispatch Application Trainer

Normally Reports to: Director of Digital Optimization

Job Objective: Lead the development, delivery, and ongoing enhancement of a comprehensive training program for dispatchers and stakeholders, ensuring they are equipped with the knowledge, skills, and tools to efficiently manage non-fuel deliveries. This role focuses on optimizing the dispatch process and maximizing the effective use of RelaWay dispatch application system to support decision-making. Additionally, this position plays a key role in continuous improvement efforts by providing feedback and recommendations to RelaWay system developers.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operations.

• Lead efforts to roll out RelaWay dispatch application system to locations not currently using RelaWay, both in-person and virtually.
• Deliver effective training programs for new and existing RelaWay application users by delivering user training sessions using various formats, including in-person, virtual, and self-paced modules.
• Conduct needs assessments to identify training gaps and develop targeted solutions.
• Create and maintain training materials, including standard operating procedures, presentations, job aids, and online resources in a centralized repository.
• Collaborate with business managers, dispatch teams, and system developers to ensure training content aligns with operational needs and performance expectations.
• Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance monitoring.
• Provide feedback to the development team on RelaWay features and provide suggestions for improvements.
• Continuously assess training materials and processes, identifying opportunities for improvement to enhance efficiency and system utilization.
• Lead continuing education training sessions, ensuring the network is aware of ongoing updates and new functionalities.
• Participate in special projects and initiatives related to dispatch operations and training.
• Provide front-line support for questions regarding the use or application of RelaWay application tools.

Other

• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company
• Work overtime as needed
• Ability to travel up to 40%, including air travel as required

Knowledge Skills and Abilities:

• Minimum of 3 years of experience in training design and facilitation, or in-depth knowledge of dispatch operations, procedures, and best practices required
• Preference will be given to internal employees of RelaDyne and its affiliates
• Experience working with dispatch management software and/or Learning Management Systems (LMS) strongly preferred
• Strong understanding of process design and how systems support decision making. Knowledge of adult learning practices, instructional strategies, and assessment methods
• Proficiency with Microsoft 365 technology stack including Word, PowerPoint, and SharePoint
• Excellent verbal and written communication skills
• Proven ability to develop and implement engaging and effective training programs
• Strong analytical and problem-solving skills, with the ability to identify training needs and develop solutions
• Ability to work collaboratively in a team environment, being self-motivated and requiring limited supervision, while building relationships with internal and external stakeholders
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively to meet deadlines
• Ability to adapt to and learn multiple systems, with a drive to learn new tools and data techniques

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small, weighted objects constantly; 20-pound objects frequently and 20-50-pound objects occasionally
• Climbing ladders, stairs and ramps
• Balancing, pushing and pulling
• Crouching, kneeling, reaching and grasping objects
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
• Must be willing to travel up to 40% of time, including air travel

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Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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• 68-80k salary
• Role can be remote when not traveling, should live near a major airline hub so travel is efficient
• If best candidate is in Houston - fine, but not seeking that as the only location
• WHERE SHOULD WE TARGET A POSTING? - consider pay transparency
• Internal is good, but looking for the best candidate
• When not traveling, will be remote
• Could be internal growth for a good dispatcher, management trainee or warehouse manager
• Branch location travel will be overnight stays, usually by air travel to train users how to use RelaWay