Process Excellence Advisor III

Location: Monterey County, California; Santa Cruz County, California

We have an exciting opportunity to join the Alliance as a Process Excellence Advisor III in the Operational Excellence Department.

Reporting to the Process Excellence Manager, this position will lead, support, and consult on the planning and execution of medium- to large-scale process improvement engagements in collaboration with organizational partners. You will also serve as a process improvement resource, subject matter expert, trainer, and coach for organizational business partners and Process Excellence Advisor I/IIs and support Business Process Management (BPM) objectives through participation in the development of process architecture and metrics.

ABOUT THE TEAM

The Process Excellence team supports the Alliance in implementing its work most effectively and efficiently. We do this by supporting the organization to achieve its mission, measuring performance, facilitating process improvement, and ensuring sound project execution. We collaborate with departments to improve processes that are inefficient or ineffective. We also manage the Process Architecture and the organization's performance measurement system.

THE IDEAL CANDIDATE

• Is experienced in process improvement principles, methodologies, and best practices, with the ability to apply these concepts to complex systems and processes in a clear and digestible way
• Holds a Lean Six Sigma Black Belt, Master Black Belt, or similar accreditation in process improvement
• Demonstrates strong interpersonal skills and an open communication approach when engaging with and collaborating across cross-functional departments
• Has strong facilitation and elicitation skills and is successful in information discovery
• Is experienced in healthcare process improvement, including knowledge of Medi-Cal, Medicaid, and managed care systems, and working with regulatory oversight bodies such as DHCS

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements click here.

• Knowledge of:
  
  
  
  • Process improvement principles, methodologies, best practices, and tools
  • The application of BPM principles and capabilities, including the development and application of measurement systems, process governance, and change management.
  • Research, analysis, and reporting methods
  • Project management principles, methodologies, and tools
  • The principles and practices of change management
  
  
  
  
• Ability to:
  
  
  
  • Evaluate complex systems and processes by identifying measures or indicators of performance and the actions needed to improve or correct performance, relative to the goals of the system or process
  • Understand, interpret, explain, and apply policies and procedures
  • Plan, organize, and prioritize tasks, coordinate activities and projects, and adhere to timelines
  • Select and use appropriate methods when teaching new subjects
  • Demonstrate strong analytical skills to identify needed interventions and mitigate risk
  
  
  
  
• Education and Experience:
  
  
  
  • Bachelor's degree in Industrial Engineering, Organizational Development, Health Care Administration, or related field and five years of process improvement experience (a Master's degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
  • Lean Six Sigma Black Belt accreditation or similar accreditation in process improvement
  
  
  
  

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

The full compensation range for this position is listed by location below.

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).