Assistant Director of Program Operations
Please see Special Instructions for more details.
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write 'see resume' on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application if requested.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Position Information
General Information
| Vacancy Open to |
All Candidates |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
001210 |
| NC Salary Grade Equivalency |
GN09 |
| Classification Title |
University Program Associate - Advanced |
| Working Title |
Assistant Director of Program Operations |
| Salary Range |
$46,110 - $57,638 |
| Anticipate Hiring Range |
$46,110 - $55,702 |
| FLSA Status |
Non Exempt |
| Division |
Academic Affairs |
| Department |
Enrollment Management (Adm) |
| Work Unit |
Office of Enrollment Communications |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval. |
| Primary Purpose of Position |
The Assistant Director of Program Operations in Enrollment Programs & Communications (
EPC) is responsible for coordinating the resources and support available to orientation and enrollment programs participants. The Assistant Director plans and implements processes and logistics for office programs, including oversight of program reservation systems and associated technology. The Assistant Director also manages training development and implementation for all student leadership staff. Additionally, the Assistant Director directly develops and implements assigned programs.
- Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed.
- Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.
- Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs.
- Create, share, and interpret data and reports for internal and external partners.
- Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise.
- Interpret and make policy-driven decisions within all programs.
- Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually.
- Supervise undergraduate and graduate students as applicable.
- Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming.
- Serves as primary collaborator for PCI Compliance within EPC, leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management.
- Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director.
- Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs.
|
| Minimum Education/Experience |
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
| Essential Job Duties |
- Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed.
- Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.
- Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs.
- Create, share, and interpret data and reports for internal and external partners.
- Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise.
- Interpret and make policy-driven decisions within all programs.
- Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually.
- Supervise undergraduate and graduate students as applicable.
- Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming.
- Serves as primary collaborator for PCI Compliance within EPC, leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management.
- Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director.
- Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs.
|
| Other Work Responsibilities |
|
| Departmental Preferred Experience, Skills, Training/Education |
- Bachelor's degree.
- Experience working in higher education.
- Experience working with undergraduate student leaders and/or student employees.
- Formal or specialized customer service training.
- Ability to learn new and specific technologies to support office operations.
- Working knowledge of Microsoft Word, Microsoft Excel, Gmail, Google Calendar.
- Knowledge of Banner and Slate a plus.
- Ability to work efficiently and effectively in a high-traffic, high-distraction, student-oriented, and fun work space.
- Ability to collaborate, cooperate, and communicate efficiently and effectively with enrolled students and full time staff members.
- Strong attention to details.
|
| Necessary Licenses or Certifications |
|
| Work Location |
Barnard 101 |
| Posting date |
02/28/2025 |
| Closing date |
03/13/2025 |
| Proposed Hire Date |
05/12/2025 |
| Contact Information |
|
| Special Notes to Applicants |
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write 'see resume' on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application if requested.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Describe your prior work experience in higher education as it relates to this position that you have applied to.
(Open Ended Question)
- *
Do you have previous experience working with undergraduate students such as with supervision, advising, or a similar activity?
If you answered "related experience" please describe your experience.
(Open Ended Question)
- *
Please indicate technologies and systems that you have experience utilizing.
- Google Suite
- Microsoft Suite
- Slate (Technolutions)
- Banner (Ellucian)
- VZO (VisualZen)
- Payment Systems (TouchNet, ClientLine, Concur)
- WordPress
- Salesforce
- Other
If you indicated "Other" please specify the technologies and systems that you have experience using.
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
|
University of North Carolina Charlotte
$46,110 - $57,638
Feb 28, 2025