New

Virtual Experience Banker

BankTalent HQ
Commensurate with education and experience.
United States, South Carolina, Greenville
Feb 28, 2025
POSITION SUMMARY Responsible for expanding and supporting client relationships via telephone and electronic communication methods. Offers appropriate bank products and services and provides quality client service. ESSENTIAL RESPONSIBILITIES Assist clients at the point of contact through telephone, email, video conference, live chat communication and quickly adopt to emerging solutions. Support client needs involving daily maintenance functions such as electronic Banking, BillPay, Mobile Banking, Money Movement, Payment requests as well as Debit Card related issues. Research and answer client inquiries and resolve problems for clients as necessary. Offer appropriate products and services of the bank by identifying existing Client's needs and making recommendations. Develop and maintain a strong working knowledge of all relevant Bank products and services. Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws. Complete other duties as assigned. ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE Required Proficiency in use of computer, and basic office equipment such as copiers, printers, fax machine, telephones, etc. Interpersonal communication skills to represent the Bank in a positive way in dealing with clients and other team members. Proficiency in Microsoft Outlook, Word, and Excel. Ability to maintain confidentiality and exhibit a high degree of integrity. Extensive knowledge of retail banking rules, regulations, policies, and procedures Maintain regular, consistent, and professional attendance, punctuality, and professional appearance. Successful completion of compliance training deemed necessary by the Bank. Preferred High school diploma or equivalent. Five years banking experience, preferably in Client Services, Consumer and Business Client Support with Telephone Banking or Call Center experience. Experience with Bank systems and software such as: Horizon XE This position must be able to sit for long periods of time as the position involves large amount of time spent at desk and computer. Standard office environment with climate control, and sufficient lighting. PHYSICAL REQUIREMENTS: Ability to sit for up to eight hours Ability to hear or see telephone ringing and respond to telephone calls Ability to perform work on computer using Bank Systems and software This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)