Director, Technical Success Management

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Director, Technical Success Management (TSM) is responsible for leading a team focused on ensuring customers achieve technology and business objectives.Key success factors include maximizing customer retention and the generation of organic growth opportunities. This leader possesses strong P&L skills and the ability to manage in an organization with multiple multimillion-dollar revenue streams across services and products. The Director, Technical Success Management (TSM) willhelp deliver exceptional experiences to customers while enforcing the C1 values of Be Human, Be Bold, and Be One. This strategic leader possesses a passion for customer success and drives organic growth and retention.

Essential Functions

Provides direction on technical contributions, product architecture, and best practices
• Supports C1's cross-functional initiatives to enhance customer experience and drive revenue growth while fostering a customer-centric culture throughout the organization
• Develops and implements a technical account success strategy that drives customer satisfaction and loyalty. Identifies and measures key customer success metrics, including retention, renewal, and organic expansion
• Utilizes KPI and metrics-driven approach to Technical Success Manager program to proactively enhance C1s globally leveraged delivery model
• Collaborates with senior leadership to communicate the C1 strategy, its impact on customers' business outcomes, and the importance of collaboration from sales, service delivery, lifecycle services, and customer renewals
• Works with decision makers to drive Business-Aligned IT Strategy. Elevates the conversation from the What and the How to the Why that drives differentiated customer value
• Provides inspirational leadership to a multidisciplinary team, fostering a collaborative and innovative work environment
• Recruits, nurtures, and mentors a diverse team of professionals, focusing on innovation, enablement, and growth

Required Competencies and Key Behaviors

Required Qualifications

• Bachelor's degree in the field of computer science, business administration, or equivalent experience
• 10+ years of management experience
• Exceptional leadership skills with the ability to develop and communicate the business vision and inspire and motivate staff
• Effective influencing and negotiation skills in an environment that may not be in direct control of this role
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Understanding current and emerging technologies and how other enterprises employ them to drive their business
• Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf