Residential Sales Technology Analyst

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For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Residential Sales Technology Analyst is a project-based role dedicated to continuous business improvement through technological advancements. In this position, you will focus on enhancing business processes by identifying and implementing technology solutions. Your responsibilities will include gathering, documenting, and analyzing requirements from the business, and working closely with IT to develop and refine solutions. You will play a key role in the ongoing development and optimization of platforms, serving as the primary liaison between Application Development, IT, and business stakeholders to ensure seamless communication and continuous improvement.

Key Performance Indicators

- Time and cost reduction in business processes
- Quality of scope, requirements, and analysis documentation
- Time taken from ideation of requirements to business approval
- Improvement in productivity for the business as a result of BA delivered solutions

- End user satisfaction
- Team satisfaction
- Rework due to gap in requirements

Principal Duties and Responsibilities

• Collaborate with internal business stakeholders to gather end-user requirements and understand the goals of various processes, offerings, or practices.

• Clearly define and communicate business benefits or potential features for executive prioritization.

• Develop comprehensive business cases by assessing the value of ideas, concepts, requests, or potential projects, including defining scope, objectives, and baseline requirements.

• Act as a subject matter expert on Residential Sales systems, overseeing development and support cycles, and guiding enhancement requests from initial user story through business case approval to delivery.

• Facilitate requirements workshops and document detailed functional, technical, reporting, and data requirements.

• Gather, create, and document current and future business process flows.

• Understand basic UI concepts and User Experience principles.

• Lead User Acceptance Testing to ensure technology solutions meet business process requirements.

• Manage overall progress on assigned projects, addressing and reporting any blockers.

• Equip the Sales Technology Trainer with knowledge of new features to enhance staff training

CANDIDATE SUMMARY
Required Experience

• Bachelor's degree in Business Administration, Information Technologies or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.

• 3-5 years of experience with Sales Exec, Winning Formula, and other business systems such as CRMs, marketing automation, and account management.

• 3-5 years of experience working within matrixed organizations.

• 1-3 years of Business Analyst experience and/or relevant certifications

Skills & Competencies

• Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.

• Proven problem-solving abilities, including identifying root causes and developing resolution plans.

• Excellent time management, organizational, and follow-up skills.

• Strong written and verbal communication skills, with the capability to present project information to customers and all levels of management.

• Analytical skills to understand complex data relationships and technical requirements, and to explain these concepts clearly to others.

• Creative problem-solving abilities and a quick learner.

• Knowledge of programming languages a plus

• Experience in documenting business processes and developing process improvement initiatives (Lean Six Sigma belts and/or ISO experience a plus)

• Regular, predictable, full attendance is an essential function of the job.

Required Leadership Traits and Characteristics
Excellent organizational skills with a heightened sense of attention to detail are key characteristics of the perfect candidate
Strong interpersonal skills that allow for healthy internal and external relationships are a must.

Soft skills in the following:
* Needs analysis
* Business case definition
* Flow and process diagramming
* Business data analytics
* Problem solving

Basic understanding of these Salesforce technical skills:
* AppExchange
* Data management
* CRM
* Sales and marketing

Base Pay Range: $76,600- $99,600 / year

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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