Client Experience Analyst - Card Services

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

Assists with the day-to-day operations of the Check Card and ATM Departments providing customer service to branches and customers by phone, working disputes filed by customers for erroneous charges on their Check Card or ATM card and balancing general ledger and settlement accounts.

• Provides customer service via email and phone for disputed transactions and erroneous charges to customer accounts.
• Researches and processes disputes filed by cardholders.
• Contacts customers and merchants to resolve complex dispute issues.
• Extracts data from Electronic ATM journals to aid in the research of ATM transactions.
• Monitors cardholder transactions via the current fraud system to prevent fraud.
• Develops an in-depth understanding of Regulation E, Visa Regulations, or any subsequent regulations to process daily work.
• Balances daily, and/or monthly general ledger and settlement accounts and ATM Network.
• May be responsible for ATM machine maintenance and installs.
• May be responsible for ATM network monitoring.
• Completes monthly/quarterly reports for management.
• Performs other duties as requested by management.

This job does not have supervisory duties.

• High school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents required to perform essential job functions
• Demonstrated knowledge of and exposure to the banking industry and banking concepts
• Demonstrated communication and customer service skills with the ability to see issues through to resolution
• Computer proficiency with Microsoft Office with Excellent Excel, PowerPoint, Word, and Outlook skills

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.