Dental Patient Coordinator

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Dental Patient Coordinator provides dental office support to ensure patient satisfaction. This position schedules appointments, greets patients, answers general questions, and performs registration and check-in/out functions. This position also maintains various patient records and databases of information, collects and posts payments, and provides assistance to the clinical supervisor. The job hours are Monday thru Friday 8:30 am to 5:00 pm.

PRIMARY JOB RESPONSIBILITIES

• Collects and posts payments; performs reconciliation at day's end

• Schedules/reschedulesall patient appointments in person and by phone; confirms appointments with patients; performs patient registration process; downloads and scans patient documents

• Answers phone calls and responds to inquiries related to patient concerns; refers, routes, and places calls and follow-up calls; obtains additional patient information as directed

• Greets and assists all patients and visitors; maintains a clean, professional and organized front office space; maintains patient lobby in excellent condition

• Records and maintains clinic schedules in the department's scheduling software

• Provides assistance to faculty and residents

• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of University policies and procedures

• Knowledge of the office practices and procedures

• Knowledge of the operation of modern office equipment including computers

• Excellent interpersonal/human relations skills and ability to work with other people

• Excellent verbal and written communication skills

• Excellent organizational/planningskills

• Customer service skills

• Ability to maintain confidentiality

• Ability to interact with the public in a polite and professional manner

• Ability to maintain records and files

MINIMUM QUALIFICATIONS

• High School Diploma

• One to three years of relevant work experience

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.