Product Support Specialist, Global Systems

Job purpose

The Product Specialist is responsible for being the liaison between production and distribution, ensuring technical questions, installation issues + service challenges are resolved promptly and efficiently. Providing support to our Customer Care and Field Sales teams, the Specialist will assist in improving our product operations. Act as the liaison between production facility and internal teams, working on the technical aspects of Global Systems, product specification, specials, parts and after sales service.

Essential Duties and Responsibilities

• Work with key dealers on large and/or high-profile projects for Global Systems
• Review specifications and installation drawings to resolve challenges, as needed.
• Work to troubleshoot and identify parts needed to resolve customer challenges
• Answering general and technical questions that cannot be resolved with resources available on GFG website, AS/400 or SharePoint, etc.
• Assist product management with data upkeep and maintenance as required
• Research and identify changes and discrepancies in printed + electronic marketing materials
• Key contact on engineering (spec) drawing request for Global Systems
• Collaborate efforts with cross-functional colleagues sharing similar roles in different product categories.
• Perform additional tasks for business needs as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Bachelor's degree from four-year college or university preferred; or three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent.
• AS/400 and AutoCAD experience a plus, not required.
• Microsoft Office experience Required.

WHO WE ARE

The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

BENEFITS

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):

Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us at www.globalfurnituregroup.com.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

Veterans encouraged to apply.