Cisco Collab Development Intern

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

ConvergeOne is looking to add an intern to our Cisco Contact Center Development team. The Intern will work with a senior engineer to learn and assist with the configuration and implementation of Cisco Contact Center Applications. You will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results. This Intern is expected to be a Junior or Senior nearing completion of a degree program in Computer Science, focused on programming or a similarly relevant field.

Essential Functions

Assist with planning, design, and development of contact center call flows and self-service IVR applications
• Gain insight into the life cycle of projects
• Gain development experience with various Cisco Contact Center development platforms, including CVP Call Studio, ICM Script Editor, WebEx Contact Center's Flow Designer, and Google's CCAI
• Learn how Artificial Intelligence is being utilized in real customer environments
• Act as a resource working with other developers, project managers, and clients to help meet specific needs throughout the process

Required Qualifications

• Major programming language knowledge (Java or C#)
• Application Development Experience
• Office 365 Experience (Excel, Word, Visio)
• Customer Service Focus
• Strong Communication Skills

• Driven to Learn New Technologies

Desired/Preferred Qualifications

• Familiarity with Contact Centers
• Familiarity with Azure DevOps
• Experience with SQL queries and stored procedure development
• Experience with Cloud integrations
• Knowledge of Microservices
• Familiarity with Eclipse IDE
• Familiarity with SmartSheets
• Web Development Capabilities

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf