Returns Associate - Medical Manufacturing

Starkey is adding a new team member to our Returns Department, in our production area at our global headquarters in Eden Prairie, MN. If you are detailed orientated, enjoy working with others in a family orientated setting, and enjoy a variety of tasks and responsibilities, this may be the right fit for you. Starkey offers our new employees 4 weeks of PTO, full benefits package, 401k, onsite wellness center and cafeteria. Hours are Monday - Friday, 8am - 4:30pm

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

The Returns Associate is responsible for performing and verifying customer and International Facility returns, credits, and cash application duties for the Returns department.

Job Responsibilities

Processing customer returns, to include:

• Open and check in all inbound packages
• Disposition product - returning items to warehouse, reprocessing facility or vendor
• Interface with the ERP system to record transactions
• Accurately processing credits
• Ensure all credit adjustments, credit claims, and refunds are entered accurately into system and in a timely manner.
  
  
  
  • Scan processed work
  • Enter new orders when applicable
  • File Paperwork with Tracking Information when applicable
  
  
  
  
• Disposition of Return Product
  
  
  
  • Label and transact product
  • Pack and prepare goods for shipping
  • Prepare vendor RMA and ship product when applicable
  
  
  
  
• Respond to customer inquiries regarding return for credits in a professional manner with a high degree of accuracy.
  
  
  
  • Answer inbound telephone calls inquires or request for credit
  • Copy, fax, or e-mail invoices or statements as required
  • Solve problems for internal/external calls.
  • Track all order changes in CF
  • Use IIR for inquiries to CS and Sales
  • Dispute and correct inaccurate RMA
    
    
  
  
  
  

Job Requirements

Education - High School diploma or equivalent required

Experience - Minimum 1 year of experience working in data entry, preferably in accounts receivable department

Knowledge
Windows, Excel, and Word

Competencies, Skills & Abilities

• Good communication skills required
• Ability to make decisions
  
  

Working Conditions

• Normal office conditions; overtime may be required.
• Must be able to lift more than 50 lb

Salary and Other Compensation:

The target rate for this position is between $17.00/hr to $23.25/hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.