First Responder Ambassador - Program Manager

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

As a Crisis24 First Responder Ambassador (FRO) Program Manager, you will be responsible for overseeing day-to-day operations of the FRO operations provided by the company to our client. This role involves managing a team of First Responder Ambassadors and Investigators for Law Enforcement, Fire, and EMS Services. You will be responsible for fostering trust and collaboration between corporations and public safety agencies. This role will require both proactive and reactive functions to ensure effective engagement, training, and crisis management. An effective First Responder Ambassador will enhance preparedness, improve coordination across multiple organizations, improve resource utilization, and increase responder resilience. Responsibilities include training functions and relationship building with internal and external stakeholders. The role also includes financial management, client relations, and ensuring implementation of security best practices.

Key Responsibilities:

• Leadership: Oversee a team of highly skilled security professionals, cultivating a culture of excellence, discipline, and innovation. Promote teamwork, growth, and professional development. You will be responsible for supervising, mentoring, and managing staff assigned to this contract as well as any operational duties that come along with overseeing daily operations.
• Strategic Vision: Develop, communicate, and execute the program's strategic vision, aligning it with the company's global security strategy. Continuously elevate the capabilities and efficiency of the first ambassador program.
• Crisis Management: Develop comprehensive crisis management plans and lead the team in handling critical incidents effectively minimizing impact to clients. Continuously refine and enhance response strategies.
• Global Coordination: Collaborate with regional security teams and other internal stakeholders to ensure seamless coordination in the event of a security incident.
• Client Coordination: Maintain active coordination with select dedicated clients as determined by leadership and based on operational needs. Provide regular assessments and updates to ensure client participation and satisfaction.
• Security Program Development: Develop and implement comprehensive security programs that meet or exceed industry standards. Regularly assess and enhance the effectiveness of security programs to stay ahead of evolving threats.
• Reporting: Provide detailed reports to senior management and clients, offering insights, metrics, and recommendations to enhance security measures. Ensure transparent and effective communication channels.
• Business Development: Perform regular benchmarking against industry standards and competitors to identify opportunities for improvement. You will also be responsible for compiling and leading Quarterly Business Reviews (QBRs) with clients, presenting performance data, KPIs, and strategic recommendations. Finally, you will be responsible for developing and implementing a program progression model that outlines the growth and development of FRO services over time.

Desired Qualifications:

• A minimum of 15 years of service in federal, state, and/or local law enforcement, showcasing a proven track record in public safety and community protection.
• At least 5 years in a leadership or management position within federal, state, and/or local law enforcement, demonstrating the ability to guide teams, manage resources, and oversee critical operations.
• A minimum of 10 years as a practicing attorney, with a focus on areas that align with law enforcement needs or public service.
• A bachelor's degree in a related field or equivalent experience, highlighting a commitment to professional growth and education.
• Retired from active duty within the last 5 years, ensuring a current and relevant perspective on modern law enforcement challenges.
• Ability to communicate effectively, both written and verbal.

Why Join Crisis24:

• A unique opportunity to set industry-leading standards in global security operations.
• A dynamic and collaborative work environment that values innovation and excellence.
• Competitive compensation and benefits package.
• Ongoing professional development and advancement opportunities.

If you are passionate about security, thrive on challenges, and aspire to lead a world-class Global Security Operations Center while developing security programs and collaborating with law enforcement personnel, we invite you to join our team at Crisis24. Apply today and help us redefine the future of security.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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• San Francisco Bay Area, CA, USA