Financial Aid Advisor (Central Processing Team)

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We offer a comprehensive benefits package including outstanding education assistance programs, 401K match, and employee assistance program. To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ

This position involves performing high level customer service and a working knowledge of financial aid, student accounts and registrar regulations and departmental policies and procedures.

HOURS:

40-hour week, Monday-Friday with start times available as early as 8am and (one late night until 7pm).

JOB DETAILS:

The Financial Aid Advisor supports Herzing University's mission through administration of financial aid funding for the University's students. This role requires strong customer service and attention to detail. This individual may work directly with students, providing counseling and assistance on all aspects of the financial aid process, or the individual may work to package, process, and award financial aid funds.

REQUIREMENTS:

• Excellent communication and relationship building skills
• Well organized with attention to detail
• Bachelor's degree preferred.
• 1-3 Years of Title IV administration experience preferred

PRIMARY DUTIES AND RESPONSIBILITIES:

• Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.
• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.
• Troubleshoot disbursement rejects and resolve factors preventing timely disbursement of funding.
• Dedication to continuous improvement especially in the areas of student satisfaction and accuracy.
• Demonstrate all aspects of the PRICE of Success.
• All other duties as assigned.

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.