New 
Communications Operator Rep I (Nights)
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Feb 24, 2025 | |
|
Responsible for facilitating proficient operation of a hospital communication system.
Essential Functions -Performs various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. -Handles both incoming and outgoing calls with speed and accuracy. -Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster. -Acts as central control for mobile pagers, take and relay messages as required. -Responds to various alarm systems located at the switchboard. -Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. -Compiles on-call information for hospital personnel and all meetings scheduled in the building. -Resolves basic discrepancies and refer all others to the appropriate department. Qualifications High School Diploma or Equivalent required Customer service or call-center experience 2-3 years preferred Working Shifts Required Overnight shift on Blake 15 for: Friday (11p-730a) and Saturday(11p-730a) + Holidays This is a 20 hr position. The remaining 4 hrs will be filled on based off of where the needs are during the week. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |