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The Tolling Customer Inventory Manager is responsible for overseeing the inventory of customer-owned materials--including raw materials, packaging, pallets, ingredients, and finished goods--at our manufacturing plant. This role ensures accurate tracking, management, and reporting of these items while meeting each customer's unique inventory reporting and communication requirements. The ideal candidate will be a detail-oriented supply chain professional with strong analytical and interpersonal skills, capable of serving as the primary liaison between our operations and our tolling customers.
Job Duties:
Inventory Management:
- Oversee the end-to-end management of customer-owned inventory, including receipt, storage, handling, processing, and shipping.
- Conduct or ensure regular cycle counts, reconcile discrepancies, and ensure all inventory records accurately reflect customer ownership.
Customer Communication & Reporting:
- Serve as the primary point of contact for tolling customers regarding their inventory status.
- Develop and maintain customized inventory reports and dashboards tailored to meet each customer's unique reporting requirements.
- Schedule and lead regular meetings with customers to review inventory metrics, address concerns, and discuss improvements.
- Create and monitor Customer billing for logistic fees
Process Development & Improvement:
- Establish, document, and enforce standard operating procedures (SOPs) for handling customer-owned materials in the plant.
- Collaborate with internal teams (e.g., production, quality, logistics) to ensure inventory processes align with operational needs and customer expectations.
- Identify opportunities for process enhancements and implement continuous improvement initiatives to optimize inventory accuracy and efficiency.
Systems & Data Management:
- Utilize ERP and Warehouse Management Systems (WMS) to monitor and manage inventory levels, ensuring data integrity and real-time visibility.
- Work with IT and operations teams to optimize system configurations that support accurate tracking and reporting of customer inventory.
Compliance & Quality Assurance:
- Ensure that inventory handling, storage, and reporting adhere to industry regulations, safety standards, and customer-specific contractual requirements.
- Coordinate with quality assurance teams to monitor and maintain the integrity of inventory, addressing any non-compliance issues promptly.
Cross-Functional Collaboration:
- Liaise with procurement, production, logistics, and finance teams to ensure seamless integration of inventory data and smooth operational workflows.
- Provide training and guidance to staff on managing and reporting customer-owned inventory.
Qualifications:
- Education: Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field. Preferred
- Relevant certifications (e.g., APICS CPIM/CSCP) are a plus.
- Minimum of 3--5 years of experience in inventory management, preferably within a co-manufacturing, tolling, or third-party logistics environment.
- Demonstrated experience in managing customer-owned inventory and meeting unique reporting requirements.
- Proficiency in ERP and Warehouse Management Systems (WMS) with strong Excel skills
- Ability to analyze data and generate detailed, customized reports.
- Excellent communication and interpersonal skills with a proven ability to liaise effectively between internal teams and external customers.
- Strong problem-solving, organizational, and time management skills with acute attention to detail.
- Position is based out of our manufacturing plant.
- The role may require extended hours during peak production periods or to meet specific customer deadlines.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple customer requirements simultaneously.
Equal Opportunity Employer / Vets / Disabled
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S&D Coffee
Feb 24, 2025