Lab Administrator Supervisor

Working Title: Lab Administrator Supervisor

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 100125 - IT - Computer Labs

Pay Rate: Pay Range

Specify Range or Amount: $70,000 - $75,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/04/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Lead and oversee Lab Administration activities that ensure the delivery, availability, and functionality of software and other technology-related services in support of the administration, operation, and management of public computing facilities and classrooms.

Duties and Responsibilities:

Analysis, design, development, implementation, maintenance, and support of necessary systems, applications, processes, and automated efficiencies in public computing facilities. Analyze, research, and develop more reliable and efficient technologies and processes for delivering core services. Provide additional supports in the operation and administration of all public computing facilities managed by Computing Support.

Qualifications:

Required:

• Extensive experience with Windows and MacOS installation, deployment, configuration, maintenance, and troubleshooting in an enterprise network
• Proficient in Active Directory and Group Policy Objects for managing desktops
• Experienced in deploying and maintaining computers in a persistent state (Deep Freeze,
• Skilled in PC and Mac deployment methods including Windows ADK, WDS, JAMF, SCCM, and Intune
• Familiar with computer lab management tools such as DeepFreeze, Sassafras AllSight, and Veyon
• Moderate proficiency in PowerShell, CMD, and UNIX scripting for desktop management
• Experienced in managing print servers and printer deployment in an enterprise network
• Proficient in MS Office
• Understanding of networking and network security for desktop and server troubleshooting

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.