Spa Houseperson Attendant

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful "cosmopolitan-ality" that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service award winning SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

The Spa Houseperson is responsible keeping areas within the spa and outdoor pools neat, clean and well stocked with all amenities.

EXAMPLES OF DUTIES

* Be on time for each shift and flexible with your schedule, supporting the needs of the spa.

* Clean treatment rooms and public spaces using a vacuum cleaner, broom, cloths, mops, sponges, brushes, and/or cleaning agents.

* Empty trash throughout the spa, wiping down trash cans as needed.

* Pick up and restock towels, straighten chairs throughout the indoor and outdoor pool areas.

* Break down coffee and water stations after the spa and fitness center have closed.

* Maintain a safe, clean and well-organized spa environment through consistent monitoring of the facility.

* Clean steam rooms and saunas nightly

* Engage with guests and actively promote the spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available.

* Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

* Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.

* Possess ability to work without direct supervision.

* Maintain a positive attitude and contribute toward a quality work environment.

* Assist in all areas of spa operation as requested by management.

* Maintain personal appearance and grooming standards consistent with company standards.

Related Functions:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Communication- Ability to effectively present information and respond to questions from managers, employees, members and the general public.

* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

* Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

* High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.

* Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

* Must be flexible enough to work a variety shifts including evenings, weekends and holidays

MINIMUM QUALIFICATIONS

Education:

High School Diploma or General Education Degree (GED) is preferred.

Training and Experience:

* Previous housekeeping or professional cleaning experience required.

* Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus

* Excellent personal appearance, good communication skills and a friendly, congenial personality is a must

* Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.

WORKING CONDITIONS

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing duties of this job, the employee is required to consistently stand, walk, squat, use hand to write, talk, hear, see, taste, smell.

* The employee must regularly lift and/or move at least 25 pounds.

* Specific vision abilities required include distance vision and peripheral vision.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside. The work environment characteristics described here represent those that an employee may be exposed to while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* One on one, and small group, interactions throughout the spa facility.

* The noise level in the environment is moderate.

OTHER

* Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

* Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

* Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

* Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

* All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

* Additional language ability preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)