Customer Service Manager

Job Type: Full-Time, Direct Hire, Onsite

Location: Memphis, TN

Compensation: $60,000 - $70,000/Year + Generous Benefits & Profit Share

Join a Thriving Team & Lead the Transformation!

Are you ready to make a real impact? Our client, a fast-growing distribution company in Memphis, TN, is looking for a Customer Service Manager to take their team to the next level! This is an exciting newly created role, giving you the opportunity to reshape the customer service function into a proactive, sales-driven powerhouse. If you thrive on leadership, innovation, and optimizing processes-this is your chance to shine!

Position Overview

As the Customer Service Manager, you'll be the driving force behind a team of 9 customer service representatives across two locations. Your mission? Move the department beyond basic data entry and transform it into a customer-centric, sales-supporting function through technology and streamlined processes.

Key Responsibilities

• Build & Document Processes - Develop a comprehensive training manual and establish efficient workflows.
• Lead a High-Performing Team - Set goals, mentor staff, and foster a customer-first, sales-supportive culture.
• Optimize Productivity - Strategically plan resources to enhance efficiency and service quality.
• Data-Driven Decision Making - Analyze and report customer service metrics to leadership.
• Enhance Customer Experience - Improve order management, phone handling, and overall service strategies.
• Recruit & Develop Talent - Hire, train, and empower your team to reach new levels of success.

What You Bring to the Table

• 3-5 years of customer service management experience
• Background in call center environments (strongly preferred)
• Ability to track and improve customer service performance metrics
• Experience in basic financial analysis (cost-effectiveness, cost-benefit)
• Proficiency in Microsoft Office & technology-driven solutions
• Strong leadership, communication, and problem-solving skills
• Bachelor's degree in business, Marketing, or a related field (a plus, but not required)

Unbeatable Benefits Package

• 90% company-paid medical, dental, and vision insurance
• Flexible Spending Account (FSA) & Health Reimbursement Account (HRA)
• 401(k) with a 3% employer match + annual profit sharing
• Term life, short- & long-term disability insurance
• 3 weeks of vacation + paid holidays
• Holiday cash gifts & education reimbursement