Clerical Assistant 3

Are you a seasoned administrative professional eager to elevate your career by showcasing your outstanding organizational skills? If so, consider joining the Department of Transportation as a Clerical Assistant 3. In this crucial role, you will support the Vehicle Inspection Division, helping to maintain smooth operations and deliver an exceptional experience for our customers. Step into a rewarding career opportunity and apply today!

In this role, you will be responsible for evaluating violation reports submitted by the Pennsylvania State Police, the Emissions Program Manager, and Department Quality Assurance Officers (QAO) to ascertain whether any breaches of safety and emissions inspection regulations have occurred. You will analyze hearing testimonies and suggest suitable penalties for official inspection stations, inspectors, and uncertified personnel when necessary. Additionally, you will prepare cases for the management team and engage in discussions to reach a consensus on any penalties that may be warranted.

Your duties will also include offering interpretations of safety and emissions inspection regulation violations, as well as Department policies and procedures, to a variety of stakeholders, including vehicle owners, law enforcement officers, attorneys, legislators, and inspection station personnel. You will be tasked with creating, updating, and maintaining computer-based systems to monitor violation case information and identify trends in violations. Furthermore, you will compile reports to assess program performance based on the collected data as required.

You will receive and investigate customer complaints or inquiries regarding interactions between vehicle owners and safety or emissions inspection station personnel, forwarding these to the appropriate agency for further action. Additionally, you will prepare requests for hearings and examiners as needed, and research station and inspector records for any prior violation history, compiling case histories for Division managers, the Bureau Director, the Deputy Secretary, and the Office of Chief Counsel upon request.

In response to departmental hearings and court orders concerning penalties against safety or emissions stations, inspectors, or uncertified personnel, you will initiate the necessary actions, such as restoring pending appeals or adjusting suspensions, and update Department records accordingly. You will also draft correspondence to inspection stations and inspectors to schedule hearings and communicate the outcomes, which may include no action, warnings, fines, or suspensions. Lastly, you will provide informational training to QAO staff, office personnel, and law enforcement officials.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• This position may require overtime as needed.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title) ; or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.