General Manager - Dining Operations

Georgia Southern University
United States, Georgia, Statesboro
Feb 19, 2025
General Manager - Dining Operations Job ID: 282128 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds! Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world. To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/ Location Statesboro Campus - Statesboro, GA Department Information Eagle Dining Job Summary The General Manager - Dining Operations oversees and manages the daily operations of a dining unit, providing leadership across key functions. This role is responsible for ensuring an exceptional level of customer service and product quality, demonstrating leadership and good judgment, and administering sound personnel and financial management practices to ensure profitability. Additionally, the General Manager ensures efficient work systems, procedures, and policies while training, guiding, and supervising employees. They develop and implement strategies to enhance work quality and overall performance while fostering a positive and productive working environment. Flexible schedule required, including evenings, weekends, and extended hours beyond a standard 40-hour workweek. Responsibilities Oversee Daily Operations & Leadership Manage the dining unit's day-to-day functions, ensuring high-quality service, food production, and adherence to university policies and regulations Supervise & Develop Staff Lead, train, and evaluate employees while fostering professional growth and maintaining a positive, productive work environment Financial & Inventory Management Oversee budgets, safeguard payments and inventory, and ensure financial profitability through strategic planning and cost control Customer Service & Front-of-House Presence Engage with guests and staff during peak hours, ensuring exceptional customer experiences and operational efficiency Compliance & Safety Oversight Ensure adherence to all health, safety, and regulatory standards, including OSHA and Health Department guidelines Continuous Improvement & Collaboration Implement process improvements, facilitate meetings and training, and collaborate with leadership, vendors, and campus partners to enhance operations Required Qualifications Educational Requirements Bachelor's Degree preferred or equivalent combination of experience and education Other Required Qualifications Proven leadership experience, including staff supervision, training, and team development Ability to obtain Manager Serve Safe Certification within 30 days of employment Required Experience Minimum of 3 years of management experience, preferably in restaurant or campus dining environments Preferred Qualifications Additional Preferred Qualifications Strong background in front-of-house operations, guest relations, and maintaining high customer service standards. Manager Serve Safe Certification preferred, or ability to obtain within 30 days of employment Understanding of food production and/or menu management at a large dining, resort, hotel, and/or cruise industry scale Preferred Educational Qualifications Bachelor's or Master's degree in Hospitality Management, Business Administration, Food Service Management, or a related field Preferred Experience Five or more years of progressive leadership experience in food service, dining operations, or hospitality management Experience in a university or large-scale institutional dining environment, managing both front- and back-of-house operations Experience managing budgets, inventory, purchasing, and financial planning to ensure operational profitability Proposed Salary $50,173 - $63,955 This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills Apply Before Date March 24, 2025 Application review may begin on February 25, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid driver's license upon hire and throughout employment. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours. Occasional travel may be required. Background Check Standard + Education & DMV To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=282128&PostingSeq=1 jeid-5afe2accf0a24845a4ca6a1e2f383211