Operations Court Coordinator (Hybrid)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

The schedule for this role is typically Monday-Friday 8:00am-5:00pm EST (subject to change based upon business needs).

This position supports the management and review of legal documents affecting the Bank. Analyzes documentation related to legal matters such as search and seizure warrants, garnishments, court orders, court summons, and other requests. Ensures that each document is served correctly and in compliance with all applicable laws. Takes account action in accordance with legal requests. Facilitates effective communication, documentation, and compliance with legal requests in order to mitigate risk for the Bank.

• Review - Reviews legal documentation to determine the nature of the request and the necessary subsequent action. Identifies client account associated with the request. Sources information by retrieving from multiple Bank resources, credit cards, wires, IP addresses, statements, signature cards and other methods of validation.
• Business Support - Takes appropriate administrative steps to comply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions. Processes responses, payments, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts.
• Documentation - Compiles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors.
• Client Service - Communicates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests. Verifies and notifies victims of identity theft.

High School Diploma or GED and 2 years of experience in operations or administrative.

Preferred Area of Experience: Banking or financial services

Preferred Qualifications:

• Experience with legal orders including review and analysis of levies and garnishment requests.
• Strong attention to detail and time management required.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits