Entry Services Coordinator

Priority Consideration Date: March 16, 2025

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary:

Under the direction of the Director of Entry Services, the Entry Services Coordinator will provide coaching, guidance, and support for prospective and new students from the admissions process through orientation and support them to their Academic Advisor. The Entry Services Coordinator will supervise a team of Welcome Center support staff and AmeriCorps members, and oversee both online and in-person new student orientation and family orientations. This position includes supervision and staffing responsibilities for the Welcome Center and managing day-to-day operations of the Welcome Center.

By providing expertise to guide students through Tacoma Community College, the Entry Services Coordinator serves as a point of contact for entering students, monitoring student progress throughout the admissions process, responding to student questions, overseeing an impactful orientation, and facilitating a seamless transition to Academic Advising. The Entry Services Coordinator will use analytics to determine individual student risk and needs and to support the development of strategies that assist students in setting and succeeding in a career pathway.

The Entry Services Coordinator will also work with the Director of Entry Services to identify and remediate systemic barriers in the entry process to facilitate easier entry into the college. In particular, the Entry Services Coordinator will seek to identify barriers that disproportionately impact marginalized students.

Entry Support

• Demonstrate cultural competence, including awareness and understanding of historically underrepresented populations, and create an educational and work environment that affirms commitment to equity, diversity and inclusion.
• Provide information to prospective students regarding TCC programs, admission procedures, steps to enrollment, degree/certificate requirements, financial aid/funding resources, campus departments, and services.
• Provide direction and support through the admissions process, deliver TCC program information, steps, and resources on and off-campus.
• Plan and conduct in-person New Student and Family Orientations.
• Maintain Online New Student and Family Orientations
• Refer students to appropriate services and resources to support the entry process such as Access Services, Veterans Services, WorkForce Education Funding, Running Start, other funding options and resources.
• Assist new students with completing Financial Aid applications
• Assist in quarterly new student registration on and off-campus using the online registration system.
• Communicates through multiple methods of technology.
• Meet with prospective students, providing information about TCC and academic pathways, helping students determine if our programs meet their career and educational goals, and assisting students in completing admissions process.
• Present Admissions Information Sessions for prospective students
• Be familiar with all aspects of entry navigation (application, placement, funding options, academic pathways, resources on and off campus and orientation).
• Reviews prospective student completion of all enrollment requirements, monitors progress metrics, determines when outreach might be helpful, analyzes where students encounter barriers, and recommends changes to tools, resources, and practices.
• Connects with students who do not complete the admission process in order to ensure entry into a TCC program, improve current processes, and develop new plans to address emerging issues or barriers.
• Collaborates with all college personnel to identify creative solutions to enhance students' overall educational experience and to ensure seamless entry to TCC.
• Refers students to campus and community resources for exploring careers and pathways.
• Provides expertise in career pathway entry requirements.
• Review interest assessments with prospective students to empower students to establish realistic academic and career goals aligned with TCC's Guided Pathway model.
• Help students determine if our programs meet their career and educational goals.
• Provide information to prospective students on how to access campus resources (i.e. library, tutoring, student portal, etc.).
• Assesses student completion of all entry elements, monitoring progress metrics, determining when outreach might be helpful, analyzing where students encounter barriers, and recommending changes to tools, resources, and practices.
• Collaborates with internal college partners to identify creative solutions to enhance students' overall educational experience and to ensure seamless transition from inquiry to transition to Academic Advisors.

Data & Process Management

• Provides information, analyzes data, and generates written reports regarding entry caseload, as requested.
• Utilize ctcLink (PeopleSoft) and a Customer Relationship Management (CRM) tool to follow up with new students and document their entry process.
• Assist with Customer Relations Management (CRM) system processes and related data reporting as assigned.
• Assists the Director of Entry Services in designing focused interventions, program implementation, and creating specialized reports.
• Inquires with students who do not complete the admission process in order to improve current processes and develop new plans to address emerging issues or barriers.

Program Coordination

• Plan and implement quarterly new student and family orientations, both in person and virtually
• Create and execute a new Family Orientation program that is accessible both online and in-person
• Collaborate with TCC Outreach Specialists on planning and implementing community outreach events
• Collaborate and assist Outreach Specialists with planning and implementation of on campus activities, events and tours.
• Participate in Guided Pathways Action Teams

Leadership

• Assists the Director of Entry Services in designing focused entry pathways materials to help successfully enroll prospective students.
• Hire, train, and supervise Welcome Center Support Staff and AmeriCorps member
• Ensure adequate staffing in TCC Welcome Center
• Oversee day to day operations in the Welcome Center ensuring students receive support through the admissions process
• Partners with Instruction to maintain and update current information regarding programs.
• Provide feedback and assist in maintaining accurate department information on TCC website.
• Attend Guided Pathways meetings to represent student onboarding (Clarify the path, Enter the path)
• Serve on committees, action teams and other work groups, representing Entry Services to internal and external constituents
• Regularly integrates learning from professional development.
• Develop positive working relationships with colleagues.
• Multi-task, prioritize, and balance a heavy workload.
• Other duties as assigned.

Duties of the position require knowledge, skills and abilities:

• Work successfully with individuals and groups representing a wide range of diverse cultural, geographic, and socioeconomic backgrounds.
• Ability to establish and maintain positive and respectful working relationships with internal and external customers.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters.
• Strong interpersonal skills to interact with a diverse population, both in and outside the college.
• Excellent verbal and written communication skills.
• Ability to present to large groups of people
• Superior organizational and problem-solving skills.
• Superior customer service skills.
• Ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution.
• Ability to work under pressure, prioritize competing demands and be flexible.
• Highly professional, ethical, and respectful of confidential data and individuals' circumstances.
• Use data to make informed decisions.

Minimum Qualifications

• Bachelors degree from an accredited college or university, or equivalent
• Experience working with diverse populations.
• Experience working effectively in an education or social service delivery setting.
• Excellent oral and written skills.

• Proficient with MS Office (Word, Excel, Outlook and PowerPoint) skills and online collaboration tools.

Preferred Qualifications

• Multilingual

• Experience with AmeriCorps
• Demonstrated experience in leading and supervising a team

Conditions of Employment

• Successful completion of a criminal history background check.
• Must have reliable transportation to go to community meetings and events.
• Ability to lift, move and push materials weighing up to 25 pounds.

Only applications including all requested materials will be reviewed.
Complete application packages must include the following:

1. Tacoma Community College online application form.
2. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.
3. Copies of unofficial transcripts from all colleges and universities attended.
4. Diversity Statement: Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness, and how you have integrated both experience and self-awareness into your living/working environment.