Program Technical Lead (SMART)

LMI is seeking a Program Technical Lead for the OUSD(R&E) SMART Scholarship-for-Service Program. The ideal candidate will have experience leading teams of software developers and testers as well as managing partner and customer relationships. This is a great opportunity for the right candidate to contribute to educational and workforce development for the Department of Defense.

The candidate will work with a team of software developers and domain experts to develop web applications in support of the Department of Defense.

Reports to the SMART Program Manager (PM).
• Serves as the strategic interface between the LMI SMART Program Manager and Operations with the SMART IT Team to include Data Team, Data Cleansers, and vendor.
• Partners with and takes strategic direction from the CAM/SMART Program Manager and SMART Deputy Program Managers to develop, maintain, and enhance the SMART Information Management System.
• Supports, plans, and attends program meetings in coordination with the LMI PM, CAM/Program Manager and SMART Deputy Program Manager.
• Tracks Sprint Issues Status during Sprint to include monitoring issue progression through the LMI Agile Software Development Process and identifying any special resources needed.
• Works with the PM, Operations Lead, and element leads on identifying, assessing, and tracking risks via the risk register.
• Responds to customer technical questions and requests.
• Defines and understands a set of program performance metrics for use as an indicator of overall program health.
• Manages vendors by providing oversight and coordination while maintaining relationships.
• Supports SMART Program for LMI Audits and Quality Management requirements.
• Serves as main point-of-contact for SMART Program for submitting LMI (ServiceNow) requests for project purchases for the program.
• Participates in Agile Team Meetings (Daily Agile Standup Sprint Meetings, Backlog Review Meetings, Pointing Sessions, Sprint Compositions, Sprint Reviews, Sprint Highlight Review Meetings and Sprint Retrospectives)
• Coordinates Sprint Customer Highlights Review Meetings and documents action items assigned.
• Manages and coordinates internal and external IT resources and coverage.
• If necessary, coordinates ServiceNow maintenance requests via HI ticket with ServiceNow. Follow up with each HI ticket until closed.
• Coordinates current user list (to include subcontractors) with LMI internal administrators for Jira and Confluence.
• Organizes team interaction with Senior Management at key milestones and visits.
• Establishes and maintains SMART Help Desk Procedures and IT SOP Guidebook.
• Provides Backup for Scrum Master/Tester when needed
• Supports Operations during Applications, Selection, and Awards process.
• Coordinates ServiceNow Upgrades.
• Coordinates Penetration Testing
• Monitors program progress and eliminate choke points
• Provides performance review and mentoring for employees assigned
• Percentage of Travel Required: 5%

Minimum Qualifications: 5 years of professional experience with an emphasis on team leadership of development and testing teams.

Required Experience with the following:

• Minimum 3 years of experience in agile
• Proven ability to solve problems creatively
• Strong familiarity with project management methodologies
• Project life cycle management experience
• Excellent analytical skills
• Strong interpersonal skills

• Education: Bachelor's degree in computer science, engineering, or another related field
• Clearance: None

Additional Preferred Qualifications:

• Experience with Service Now development and integration.
• Experience using agile project management tools like JIRA
• Agile certifications (SCRUM, SAFe, IcAgile)