Business Operations, GTM Operations Manager

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

About the Role:

Medallia is leading the way in Customer Experience and Engagement Management and is looking for an exceptionally talented operational leader to execute on strategic GTM initiatives. The GTM Operations Manager is the critical link between product, marketing, customer service, finance, and sales. You will be responsible for defining, developing, and implementing operational processes that puts Medallia teams in lockstep. This person will be highly invested in process, calendars, milestones, and due dates. They will need to have high attention to detail, work autonomously, have relentless organization and prioritization, and exhibit exceptional judgement.

Reporting to the Vice President of Business Operations, the GTM Operations, Manager will be the key person bringing together Product and Sales Operations to execute against Medallia's GTM Strategy. As part of this role, you will be responsible for the end-to-end ownership of key GTM operations programs and responsible for reporting on timelines, expected outcomes, process/system improvement recommendations, and overall impact to the business.

• Develop strong relationships and trust across Product Management, Marketing, and Sales to build, execute, and optimize the GTM operational processes to execute against GTM strategies and plans that effectively commercialize Medallia's products and solutions.
• Partner with Finance, Legal, and Sales Operations to ensure successful operational rollouts of new products and solutions.
• Partner with the Business Operations Team and IT Team to align and operationalize all sales systems and tools to support GTM strategies including SFDC, Clari, and Netsuite.
• Identify opportunities for improvement in our operations by identifying, diagnosing, and implementing improvements to recalibrate processes.
• Strong operational mindset with a focus on business processes and scaling globally
• Work with Sales Leadership and Sales Enablement to support and collaborate on GTM initiatives.
• Evolve the maturity and discipline of the operational cadence of GTM and our business by partnering with Sales Operations, Enablement, Deal Desk, and Finance to bring data-driven insights and efficient processes to the business.

Minimum Qualifications

• 3+ years of combined experience working in product or sales-related functions within B2B technology
• 2+ years of enterprise software industry experience
• Demonstrated business partnering experience building cross-functional alignment across multiple go-to-market teams
• Bachelor's degree or equivalent experience

Preferred Qualifications

• Familiarity with Systems and Tools common to an enterprise tech stack (Forecasting Tool, CRM, and Quote-to-Cash/CPQ)
• Strong program management skills
• Strong communicator with keen attention to detail. Critical thinker.
• Strong operational mindset with a focus on business processes and scaling globally
• Ability to establish and nurture relationships at the highest levels of organizations
• Demonstrated history of operationalizing new processes and/or GTM programs in a high-growth environment
• Ability to review and synthesize data in a timely manner and deliver contextualized findings to various audiences.
• Strong analytical and critical thinking skills, written and oral communication skills, interpersonal and teamwork skills, and organizational skills.
• Demonstrated initiative and follow-through in a fast-paced, fluid environment while managing concurrent projects.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $102,000 - $160,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, the candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short- term and long-term disability, life, and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.