Layoff left you uncertain? It's time to take ownership of your future - apply to our employee-owned team
 Western Building Products | |
paid time off
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 United States, Wisconsin, Milwaukee | |
| 7007 North 115th Street (Show on map) | |
 Feb 06, 2025 | |
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Description We are seeking an energetic, professional, and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, internal customers, and sales team. Responsibilities: - Learn and utilize internal order-entry tools to complete quotes and/or orders. - Learn and utilize external quote tools to complete quotes and/or orders. - Respond promptly to customer inquiries via phone, email, or chat. - Resolve customer complaints and issues in a timely and professional manner. - Provide accurate information about Western's quality products and services to customers. - Maintain a positive and professional attitude towards customers at all times. - Collaborate with other departments to ensure customer satisfaction. - Keep accurate records of customer interactions and transactions. - Identify and escalating priority issues to the appropriate department and/or manager. Western Building Products is a 100% employee-owned company with competitive compensation. * Monthly bonus/incentive opportunity based on profit. * Comprehensive and affordable health care for you and your family (medical, dental, vision). * 8 holidays per calendar year. * Paid Time Off (PTO) earned from first day. * Life, Short-term, and Long-term disability coverage at no cost. * Employee Assistance Program (EAP). * Training, Growth and Development opportunities. * Opportunity to be an Owner! We are an equal opportunity employer and welcome applicants from all backgrounds. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Requirements Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Strong problem-solving skills - Ability to multitask and prioritize tasks effectively - Proficient in Microsoft Office and other relevant software - Previous customer service experience preferred | |