Retail Branch Associate - Rome

LGE Community Credit Union
United States, Georgia, Rome
Feb 06, 2025
What You'll Do: The Retail Branch Associate is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a retail environment. Essential Functions: Customer Service: * Greet customers and be knowledgeable of Bank services * Assist in answering the telephone and transferring calls to appropriate personnel * Respond to customer inquiries in person or by phone; discuss products and rates, etc. * Open and process any account type or product offered by GCB * Assist with stop payments, debit card ordering and disputes, wire transfers and check orders * Cross-sell GCB products and services including mortgages, loans and cash management services, etc. Teller Area: * Cash checks and process other types of account withdrawals, accept deposits, verify cash and endorsements, and issue receipts * Accept loan payments and safe deposit box rental payments * Issue official checks and redeem U.S. Savings Bonds * Process credit card payments and advances, and night deposit bags * Research and verify account information, provide account balances and resolve problems for customers as necessary * Operate and maintain Teller Source Capture and Branch Capture equipment as required * Perform end of day balancing as required at each branch location * Balance ATM and replenish cash as needed Compliance: * Maintain a reasonable knowledge of the Bank Secrecy Act and Anti-Money Laundering policies and any other regulatory requirements and policies that are specific to retail banking area. Who you are: * Formal Education & Certification: High School Diploma or equivalent required * 1-3 years of customer service or sales experience; or equivalent amount of directly related college education * Cash handling experience preferred * Travel: Among branch locations as needed to meet the needs of the business * Supervisory Responsibility: None * Working Conditions: Standing most of the time, walking throughout service areas, moving, or sitting for brief periods. Carrying articles such as files, ledgers, folders, etc. Lifting of coins is occasionally required, which includes rolled coin trays, or bagged / loose coins from coin machine