ASSOCIATE DIRECTOR, IT OPERATIONS AND APPLICATION ADMINISTRATION, DCRI

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

** NOTE: This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut, Indiana, Michigan, Maine, Ohio and New Hampshire.

Leadership and Strategic Planning

• Collaborate with the Director of Technology Solutions to define and execute the strategic direction for IT operations and application administration.
• Develop and implement roadmaps for operational excellence, application management, and technological modernization.
• Establish metrics and KPIs to measure the performance, reliability, and security of IT services and applications.
• Act as a liaison between IT leadership and key stakeholders to ensure alignment of services with organizational needs.

Collaboration with Partner IT Groups

• Coordinate with Duke Health Technology Services (DHTS) and the Duke Office of Information Technology to effectively leverage shared infrastructure and operational services.
• Build and maintain strong relationships with these IT groups, ensuring effective communication and alignment of priorities.
• Ensure that dependencies on external IT services are well-managed, with clear service agreements and accountability frameworks in place.

Team Management

• Lead, mentor and develop high-performing teams, fostering a culture of collaboration, innovation, and accountability.
• Oversee staff management through the Senior Manager of IT and various professional-level staff, including managing DevOps/Cloud Engineers, Database Administrators, IT Support and Application Administrators, ensuring effective collaboration and operation across all teams.
• Develop staffing plans, manage budgets, and allocate resources to meet operational and strategic objectives.

IT Operations

• Oversee the organization's IT infrastructure, ensuring high availability, scalability, and security of systems and services.
• Direct the DevOps and IT Support teams in implementing, maintaining, and improving CI/CD pipelines, cloud platforms, and monitoring solutions.
• Establish and enforce standards, processes, and best practices for IT operations.

Application Administration

• Manage the application administration teams responsible for research, analytics, and clinical applications.
• Ensure compliance with Life Sciences and Clinical Research regulations, including HIPAA, GxP, and FDA 21 CFR Part 11.
• Collaborate with stakeholders to ensure applications meet business needs, are properly integrated, and maintain compliance with industry regulations.
• Drive application lifecycle management, from deployment and maintenance to upgrades and retirement.

Regulatory Compliance and Industry Best Practices

• Implement and monitor processes to ensure compliance with relevant standards and regulations for Life Sciences and Clinical Research technology.
• Work with internal and external auditors to manage compliance audits and assessments.
• Stay updated on emerging regulatory changes and ensure alignment of IT services and applications with updated guidelines.

Technical Oversight and Problem Resolution

• Serve as an escalation point for complex technical issues across infrastructure and applications.
• Stay updated on emerging technologies and trends to ensure the organization remains competitive and innovative.
• Lead incident response and problem resolution efforts for critical IT systems.

Other Duties

Performs other related duties incidental to the work described herein.

Required Qualifications

Education/Training: (refer to the Duke HR website for minimum qualifications required if applicable)

• Bachelor's degree in computer science, information technology, or a related field (master's degree preferred).

Experience: (refer to the Duke HR website for minimum qualifications required if applicable)

• 9+ years of progressively responsible experience in IT operations, application administration, or related fields to include 4 years in leadership roles.
• Proven leadership experience managing diverse IT teams, including DevOps, IT support, and application administration.
• Experience working in Life Sciences or Clinical Research environments, with an understanding of related technologies and workflows, preferred.

Knowledge, Skills and Abilities:

Technical Skills

• Deep understanding of cloud platforms (e.g., Azure, AWS, Google Cloud), DevOps methodologies, and CI/CD pipelines.
• Experience with enterprise applications, database systems, analytics platforms, and Clinical Research applications.
• Knowledge of ITIL frameworks, infrastructure management, and system security best practices.
• Familiarity with regulations and standards such as HIPAA, GxP, FDA 21 CFR Part 11, and data privacy frameworks.

Collaboration and Interpersonal Skills

• Proven experience working collaboratively with external IT partners or shared service organizations.
• Exceptional communication skills to facilitate coordination with Duke Health Technology Services and the Duke Office of Information Technology.
• Ability to manage cross-departmental dependencies and drive consensus across diverse stakeholders.

Preferred Registration, Certification or Licensure:

• ITIL, PMP, or relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).

Work Environment:

• Hybrid work environment with occasional travel required for meetings or on-site support.

Duke is an Affirmative Action/Equal Opportunity Employer committed toproviding employment opportunitywithout regard to an indiv idual's age,color, disability, gender, gender expression, gender identit y, geneticinformation, national origin, race, religion, sex, sexual orie ntation,or veteran status.

Duke aspires to create a c ommunitybuilt on collaboration,innovation, creativity, and belonging. O ur collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, a nd experiences flourishes.To achieve this exchange, it is essential that all members of thecommunityfeel secure and welcome, that the contribut ions of allindividuals are respected, and that all voices are heard. All members ofour community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Health System may include essential job f unctions thatrequire specific physical and/or mental abilities. Addition alinformation and provision for requests for reasonable accommodation wi llbe provided by each hiring department.

Refer to Job Description

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.