Faculty Support Office Coordinator

About The Cornell SC Johnson College of Business

The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Nolan School of Hotel Administration, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs, creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw-both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).

About The Department of Academic Administration

The Department of Academic Administration provides the College support in delivering educational programming and faculty research. The College offers 2 different Bachelor programs, 14 different MBA, MPS, MS, MHA programs, and 3 different PhD programs with the intent of developing highly successful and ethical business leaders of the future. Relying on the pillars of performance learning, a collaborative community and Cornell's vast connections, the SC Johnson faculty produce students equipped to excel in the current cross-functional, collaborative, digital economy.

The Opportunity

Join our dynamic, team-oriented environment as the Faculty Support Office Coordinator. This multifaceted role is vital to ensuring smooth communication, efficient administrative processes, and high-quality support for faculty members in teaching, research, and travel. As the first point of contact for faculty inquiries, you will play a key role in creating a welcoming and well-organized office environment. This position offers a unique opportunity to contribute to a thriving academic community while developing and refining your administrative and organizational skills.

Key Responsibilities:

Front Office Coordination

• Coordinate office communication, monitor the faculty support email group address (EGA), and handle inquiries, including time-sensitive faculty requests and routing requests through a ticketing system (TDX).
• Oversee mailroom operations, including sorting and distributing mail, managing deliveries, and maintaining faculty/staff mailboxes.
• Maintain office supplies inventory, shipping needs, and the reconciliation of office expenses.
• Organize and improve office operations, implement efficient procedures, and maintain an organized workspace.
• Provide administrative support with regards to visitor coordination, faculty candidates, and student workers.
• Generate reports to monitor the office budget and handle FedEx invoices.
• Assist in onboarding and training new staff members and collaborate with student workers on tasks like replenishing coffee supplies.

General Class Support

• Create name tents and handle class-related administrative tasks such as organizing and distributing assignments and exams.
• Support event planning, including catering orders and arranging deliveries.
• Order supplies for specific initiatives such as first-generation student programs.

General Faculty Support

• Serve as a backup for other administrative assistants, assisting with vendor payments, reimbursements, and travel arrangements.
• Maintain faculty teaching and research accounts, providing expense tracking and account updates.
• Order supplies through e-shop or procurement card for faculty needs.
• Handle faculty memberships and subscriptions.

General Research & Extension Support

• Maintain the Working Papers & Extension Bulletin database, including document tracking and preparing materials for remediation and publication.

Other Responsibilities

• Contribute to special projects and responsibilities as needed, occasionally working above or below the current classification.

If you are an organized and detail-oriented professional who thrives in a dynamic environment, we encourage you to apply for the Faculty Support Office Coordinator position. Be part of a team that supports groundbreaking teaching and research while fostering an inclusive and welcoming workplace. Apply today with your resume and cover letter!

What We Need

All applications must include a resume and cover letter for full consideration.

• High school diploma and 2-4 years of relevant work experience
• Ability to handle confidential and sensitive information with utmost discretion and integrity.
• Demonstrated record of successfully providing exceptional customer service
• Ability to communicate with tact and diplomacy with a wide range of internal and external constituents.
• Experience that demonstrates sound judgment, creativity, and problem-solving
• Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment.
• Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent; balance conflicting priorities, and make decisions from a wide range of choices.
• Excellent written, verbal, and interpersonal skills. Must be flexible and receptive to new ideas and approaches.
• Accuracy in spelling, grammar, proofreading and attention to detail required.
• Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently.
• Proficient in Outlook, Microsoft Word, Excel, Access, and PowerPoint
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Bachelor's degree
• 2-3 years' experience in a professional office setting

Rewards and Benefits

• This position is based in Ithaca, New York, and is fully on site.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship and/or relocation assistance is not available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.