Customer Account Manager

Recruiting World Class Talent For A World Class Leader! Join Tower Semi!

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, indurial, consumer and aerospace and defense, among others.

Primary contact for Tower customer activities centered around customer design, tape out, engineering and prototype lots, production qualification and quality/reliability issues. Acts as key customer advocate, partners with the sales, operations, engineering and quality organizations to ensure that all customer requirements: 1) can be fulfilled, and 2) align with Tower's overall business objectives. Manage product life cycle from initial design win through product end of life ramp-down.

• Serve as a primary interface to our customers for all issues related to design, prototyping and qualification efforts, from design win through production release.
• Serve as primary interface for all quality and reliability issues on production parts. Coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues.
• Work with customer engineering team to ensure tape-ins occur on schedule
• Provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete.
• Partner with sales to obtain customer start letter and forecasts each month. Partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer.
• Ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery. Team with Operations to set proper lot priorities and obtain valid commit dates
• Obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request.
• Manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery.
• Team with logistics, operations and quality organization to set up customer quarterly business reviews and factory audits. The customer account program manager will be responsible for putting together the business portion of the quarterly business review. Also, account managers are responsible for publishing and driving action items which are the outcome of such customer meetings.
• Team with finance and sales teams to assist in all collection activity.
• Administrate E-bizz accounts for each customer, including reviewing and addressing customer help ticket activity.
• Help support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements.
• Be responsible for maintaining and improving customer satisfaction with feedback received from customer surveys and business reviews.
• Send periodic performance metrics to customers.
• Provide periodic reports and internal customer reviews to management as needed.
• Maintain and drive critical customer projects using MS Project/Gantt charts and provide updates as necessary.

• 7+ years of experience in semiconductor manufacturing environment.
• 2+ years of increasingly responsible and successful customer account management experience.
• Working knowledge of PROMIS required.
• Bachelor's degree in Engineering or Science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary.
• Must be authorized to work in the U.S. without sponsorship.
• Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes enabling manager to discuss inline change requests and masking layer requirements (which mask set to utilize) with customer.
• Strong verbal and written communication skills needed.
• Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred).
• Working knowledge of various quality systems standard (9001, 14001, TS16949) and industry standards (JEDEC).
• Project management experience.

Compensation: $90,000 - $132,500

#IND100