Data Entry - Program Coordinator

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 10,000 students. Our students are 48% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, neurodivergent people, and the LGBTQIA2+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching.
• Welcome difference and model respectful interaction with others.
• Recognize and honor the important role that diversity brings to an educational community.
• Have experience teaching or doing research in Native/Indigenous communities.
• Are committed to educating a racially and socioeconomically diverse student population.
• Are committed to teaching in a community college setting.
• Care deeply about student success.
• Intentionally support and promote efforts related to equity, diversity, and inclusion.
• Honor TCC's mission promoting equitable access to educational opportunities.
• Reflect the diversity of our community.

Regional Setting

For information on Tacoma and the surrounding area: https://www.tacomacc.edu/tcc-life/life_in_tacoma

Data Entry and Documentation:

• Scan transcripts and other documents into the OnBase system.
• Accurately, enter transcript data into the institution's student information system.
• Update and maintain records to reflect changes such as enrollment status, name updates, or other student information modifications.
• Assist in resolving discrepancies in data by coordinating with relevant departments.
• Perform quality checks on data entered to ensure accuracy and completeness.
• Prioritize incoming transcripts based on graduation status.

Transcript Coordination:

• Review incoming transcripts for accreditation and authentication.
• Monitor the progress of transcripts throughout the processing workflow to ensure timely handling.
• Collaborate with other departments to manage transcript-related inquiries and provide copies as needed.

Retention and Purging:

• Ensure records are retained and disposed of per institutional and legal requirements.

Communication and Support:

• Ensure prompt responses and effective coordination of transcript-related communications.
• Work with departments and staff to address general questions and provide necessary information.
• Represent the Enrollment Services on college committees and work groups as assigned.
• Perform other related duties as assigned

Duties of the position require the following knowledge, skills, and abilities

• Strong organizational skills with a keen attention to detail.
• Ability to work independently and as part of a team.
• Commitment to the mission, vision, and values of Tacoma Community College.
• Commitment to identifying, challenging, and disrupting instances of institutional racism and discrimination that disadvantage Black, Indigenous, and people of color as well as other marginalized student populations.
• Ethics and integrity in upholding proctoring requirements and protecting confidential information.
• Ability to maintain confidentiality concerning business and customer matters.
• Strong interpersonal skills to interact with a diverse population. Commitment to serving the needs of historically underserved populations, low income and/or limited English populations.
• Excellent customer service skills in person and over the phone. Skill in building and maintaining internal and external customer satisfaction.
• Skill in using data and information to assess and understand issues, evaluate options, form conclusions and make decisions.
• Ability to work efficiently and effectively in a deadline oriented high-pressure environment.

• High school graduate or equivalent
• 2 years of experience performing similar record keeping and data functions
• OR equivalent education and/or experience
• Experience with Microsoft Word, Excel, PowerPoint, internet web browser, and email.

• Successful completion of a criminal history background check

Complete application packages must include the following:

• Tacoma Community College application
• Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications.
• Unofficial copy of high school transcript or equivalent.