New 
Senior Security Customer Experience Engineer
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jan 29, 2025 | |
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OverviewJoin our high-demand area of Microsoft Security and become a key player in helping some of the largest, most complex customers get secure, stay secure, and support them through their most critical situations 24x7x365. As a Senior Security Customer Experience Engineer, you will work with customers throughout planning, deployment, and operations focused on Microsoft Security products such as Entra, Intune, Purview, Defender, Security CoPilot, and Sentinel. You will be part of our Microsoft Security Customer Experience Engineering team working closely with customers, support teams, account teams, and engineering teams to ensure the highest level of security and customer satisfaction. Working in the area of security at Microsoft offers a unique opportunity to be at the forefront of the industry, addressing some of the most critical and complex security challenges faced by organizations today. Be on the cusp of innovation where generative AI solutions such as Microsoft Security CoPilot are helping security and IT professionals respond to cyberthreats faster and process signals as scale. You will have the chance to work with a diverse and inclusive team, bringing together a wide range of perspectives and experiences to drive innovation and excellence. Our commitment to diversity ensures that you will be part of a supportive and dynamic environment where everyone's contributions are valued and respected. The ideal candidate for this role will have a proficient background in security operations and handling high-intensity situations. They will demonstrate dedicated customer empathy, with the ability to troubleshoot, analyze, and debug complex issues effectively. This individual will be adept at working under pressure and possess excellent communication skills to collaborate with various teams and stakeholders.
ResponsibilitiesTechnical Escalations: Directly engage and respond to technical escalations from Microsoft's Mission Critical Security Customers as part of a 24x7x365 globally dispersed engineering team.Collaboration: Collaborate closely with customers, account teams, product managers, and support engineers to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations.Insights and Recommendations: Provide actionable insights and recommendations to customers, support teams, and account managers, while contributing to Rhythm of Business reporting and tracking.Technical Expertise: Maintain deep technical expertise in Microsoft Security Products to serve as the primary point of contact for customers, oversee critical engagements, and expedite issue resolution.Mentorship: Mentor others and support the technical development of an international team.On-Call Roster: Engage and respond to technical escalations from Microsoft's Mission Critical Security Customers as part of a 24/7globally distributed engineering team and participate in the On-Call roster. | |