Customer Success Associate

Blue Bite is a leader in innovative digital experiences, helping brands transform physical products into connected touchpoints through technologies like NFC and QR codes. As a rapidly growing Martech company, we empower our clients to engage customers in meaningful ways, and we're searching for passionate, motivated sales professionals to join our dynamic team.

About the Role:

Blue Bite is seeking a Customer Success Associate to join our team. This role serves as the primary point of contact for customer inquiries while providing essential support across the organization. As an entry-level position, the Associate will support Customer Success Managers in their client-facing work by assisting with project delivery and customer initiatives to ensure timely and successful completion. The ideal candidate is collaborative, possesses strong written and verbal communication skills, and excels at time management and multitasking.

Core Responsibilities:

Customer Management-

• Serve as the primary escalation point for customer issues within the Customer Success team

• Generate and distribute project status reports to Customer Success team and stakeholders

• Maintain accurate customer records in CRM systems

• Deliver regular product updates and communications to customers

• Develop and maintain relationships with assigned customers

• Support customer onboarding by managing initial project setup, creating studio landing pages, and building Product Information Management (PIM) systems

Technical Expertise -

• Guide customers and team members in creating landing pages through the Blue Bite platform

• Deliver comprehensive technical support, including experience troubleshooting, asset management, and resolution of customer inquiries

• Develop and maintain customer-facing documentation, including tutorials and visual guides

Professional Competencies-

• Demonstrate strong interpersonal skills and ability to foster positive relationships both internally and externally

• Work autonomously while identifying process improvements and maintaining strong team collaboration

• Proven ability to manage responsibilities independently while contributing to team objectives

• Display enthusiasm for learning, professional growth, and industry knowledge

• Commitment to excellence in customer service metrics, including ticket resolution and NPS

Required Qualifications-

• Location in or near the Tri-State area preferred

• Bachelor's degree in a related field or equivalent combination of education and work experience

• Outstanding communication skills across multiple channels (phone, email, Slack, in-person)

• Working knowledge of HubSpot CRM, Microsoft Excel, and Adobe Photoshop

Benefits Package-

• Annual tuition reimbursement

• Comprehensive healthcare coverage (medical, dental, vision)

• 401(k) plan

• Paid vacation and sick time

• Opportunity to work with innovative technology and industry leaders

• Collaborative, growth-oriented work environment

Work Arrangement : Hybrid

Salary Range : $65,000.00 - $73,000.00

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactkeenehr@markem-imaje.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Customer Service