Client Accounts Specialist

• Great Full-time Benefits: Medical, dental, vision plans & disability insurance options
• Free access to virtual urgent care and short-term counseling
• 401k - up to a 4% match!
• Paid time off + Paid Holidays
• Amazing colleagues who are passionate about destigmatizing mental health

• High school diploma/GED required, and a minimum of 2 years related work experience in healthcare billing. Associate/bachelor's degree in healthcare billing or administration, accounting, business administration, or similar program, preferred.
• Working knowledge of health insurance claims balances. Proficiency in medical billing software and Electronic Health Records (EHR) systems.
• Exhibit good communication, judgement, honesty, integrity, responsibility, and punctuality.
• Knowledge and understanding of healthcare compliance and HIPAA regulations.
• Thorough understanding of Microsoft Office applications including Word, Excel, Teams.
• Ability to work well in a fast-paced, changing environment.
• Ability to work independently and collaboratively with other teams to achieve goals.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

• Provides exceptional customer service to clients and providers, regarding statement and insurance questions, via phone, portal, email, and text: 30%
• Communicates insurance claims adjudicated process to clients, based on their individual explanation of benefits.
• Verify client insurance coverage and eligibility: 20%
• Set payment arrangements with clients per Ellie guidelines: 10%
• Investigate and coordinate eligibility denials in EHR and payer portals: 10%
• Respond to and resolve provider and clinician questions regarding client balances through the FreshService ticketing system: 10%
• Contact clients via phone, portal and/or text when payments are missed: 2%
• Resolve any issue relating to a client's responsibility: 5%
• Run monthly statements and send out past-due notices: 5%
• Proactively works to collect high past-due balances, including phone and text messaging when needed: 2%
• Report to billing specialists when claims need to be reprocessed, or other adjudication questions arise: 2%
• Completes data entry of notes when communicating with clients or providers: 3%
• Meet or exceed metrics as outlined in your individual and department Key Performance Indicators (KPIs).

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.