Treatment Assistant - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Central City Concern is opening the 16 x Burnside Recovery Center, a state-of-the-art facility designed to meet a critical need in our community: providing extended residential treatment for individuals transitioning out of Hooper Detoxification and Stabilization Center. This is where hope becomes healing, and we're inviting passionate professionals like YOU to be part of this life-changing mission.

The Burnside Recovery Center will offer 3.7 Level of Care services, focusing on stabilization and support for clients with substance use disorders as their primary diagnosis, along with co-occurring mental health conditions. Our integrated, person-centered care model meets clients and their families where they are, combining therapy, mental health services, medical care, and community-based management into one coordinated pathway to recovery. With expedited access to primary care, outpatient substance use disorder services, and recovery-supportive housing, our holistic approach empowers clients to achieve long-term success.

Treatment Assistants are responsible for providing care and close intensive supervision to all patients in a 24-hour residential treatment facility. General responsibilities include: providing patient-centered care, using de-escalation skills, observing and reporting behaviors and supporting a healthy and safe milieu environment, providing high quality customer service, and other duties as needed. This position works closely with the Milieu Supervisor, counselors, and other staff to develop and implement a supportive environment for patients.

Schedule: hiring for full time hours on day, swing and overnight shifts.

Location: 16 Burn Recovery Center (1616 E Burnside St. Portland, OR 97214)

Compensation: $22.71 per hour

Seniority Bid Window Closes: 2/4/25 Open Until: Until Filled

MINIMUM QUALIFICATIONS

• High School or GED.
• A minimum of two-years work or volunteer experience combination in related field required (i.e., shelter, residential or day treatment, counseling, substance abuse treatment, etc.).
• Knowledge of Twelve-Step Recovery process.
• Must meet CCC privileging requirements as required by FTCA.
• Have, or able to obtain, Adult CPR Certification AND First Aid Certification prior to start date.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Physical ability to bend, stoop, kneel, squat, reach, twist, pull and lift heavy objects up to 50 lbs., 3 feet off the ground several times per shift.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with coworkers and patients with diverse ethnic and cultural backgrounds, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides quality patient care while promoting dignity, independence, and choice, and regularly observes physical and mental conditions and reports changes to counselor and/or appropriate center staff.
• Communicates and interacts effectively and tactfully with patients, visitors, families, peers, and supervisors.
• Initiates emergency response procedures as required.
• Monitor patients by conducting bed check census on night shift. Make rounds of dorm areas, day room, and restrooms.
• Assist RN by taking patient's vital signs as requested, record and chart per procedure during medication pass. Inform nursing staff of any unusual vital signs.
• Coordinate residents' activities as detailed on the weekly schedule.
• Facility maintenance, including monitoring and supervision of patients' performance of facility chores and weekly tasks.
• Attend staff meetings and trainings.
• Answer phone and perform various clerical duties as needed.
• Observe self-administered patient medications and maintain accurate records. Report to clinical and medical staff non-adherence to medication compliance.
• Administer and document observed urine drug screen (UDS) analysis.
• Assist patients in completing paperwork from other agencies.
• If driving, transport residents to and from activities and appointments as needed.
• Participate in non-clinical patient and staff group meetings.
• Review records for accuracy and maintain filing systems.
• Implement self-sufficiency, treatment or discharge plans as directed by clinical staff.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments and the program administrator.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Understanding of substance use disorders as a disease, including treatment and intervention methods.
• Ability to work both as a team member and independently.
• Ability to learn requirements of HIPAA, confidentiality and boundaries, and incorporate into daily job performance.
• Ability to clearly communicate expectations and consequences to patients.
• Ability to manage complex and multiple tasks and prioritize appropriately.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate effectively, clearly and concisely both verbally and in writing, with patients, co-workers, corrections personnel, police, and other community members.
• Ability to work with people from a diverse range of ethnic and socio-economic backgrounds, including those with dual diagnoses or other disabilities who may display hostility.
• Ability to maintain accurate records and necessary paperwork.
• Knowledge of and ability to utilize de-escalation techniques, when encountering volatile situations.
• High degree of comfort and sufficient advancement in personal recovery to appropriately facilitate patients in theirs.
• Demonstrated understanding of professional and personal boundaries in the workplace.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.