EMS Dispatcher - Albuquerque Ambulance

Join Albuquerque Ambulance Services (AAS) as an EMS Dispatcher or System Status Controller, you'll be at the heart of emergency response, coordinating with fire units and communication centers and dispatching medical ambulances for both urgent and routine calls. You'll play a crucial role in deploying and managing AAS resources while getting to know other communication roles. You'll be a key player in ensuring smooth and efficient emergency operations.

At AAS, we prioritize your well-being with comprehensive benefits from day one, including medical, dental, vision, and retirement options. Enjoy access to free on-site and community gyms. Our supportive environment fosters professional growth, offering in-house continuing education and opportunity for advancement.

Embrace the diverse landscapes and recreational opportunities New Mexico offers while advancing your career in a dynamic and fulfilling role. Join AAS and thrive in a community where your skills, compassion, and professional development are valued.

Type of Opportunity: Full Time (0.9 FTE/36 hours per week) Work Schedule: (3) 12 Hour shifts in Days (0600-1800) or Nights (1800-0600)

How you grow, learn and thrive matters here.

On-site social workers supporting staff
• Onsite gym at AAS, discounted gym memberships citywide
• Education assistance toward a Bachelor's and/or Master's Degree
• All in-house carded classes (i.e. BLS)
• Medical, Dental, Vision benefits effective day one
• Retirement options with organizational match
• Logis CAD software

Shift Differentials

• $1.00/hr Ambulance Service Differential, earned on all hours worked.
• $1.75/hr Night Differential, earned on eligible night hours, stacks on base rate.
• $1.50/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate.

Interested in learning more about AAS or about our positions? Send our recruiter an email at cbland2@phs.org, or send a text/call at (505)452-7690. We look forward to hearing from you!

• High school diploma or equivalent required
• IAED, BLS, and NM EMD required within 1 year of hire
• Working knowledge of medical terminology preferred
• 1 year of dispatch experience or customer service experience preferred

• Input requests for service and relevant information from area fire departments, and communicate with multiple agencies regarding safety, unit availability, and ETAs.
• Collaborate with other SSC and utilize Logis EMS CAD software for call management.
• Maintain accurate dispatch records to determine emergency medical crew availability.
• Collaborate positively with city hospitals' emergency departments regarding incoming calls.

• Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
• Attend department staff meetings, pertinent in-services, workshops, and seminars.
• Input fire department calls and relay radio interactions with fire department dispatch centers and apparatus to field crews.

• Dispatch and monitor ambulance units assigned to emergency and non-emergency calls.

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

Presbyterian is committed to an inclusive and equitable environment where everyone is valued and empowered for success. We believe that our environment should reflect the diversity of our community.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.