Loan Servicing Specialist I

Georgia United Credit Union
United States, Georgia, Duluth
Feb 21, 2025
Description Performs various loan file maintenances as requested. Audits reports to ensure accuracy and compliance with Georgia United's processes and procedures. Supports members and branches by answering questions regarding insurance claims. Maintains and updates members' GAP, debt and disability claims in the system. Processes collateral protection premium add-ons, refunds and interest refunds. Processes dept protection, GAP and warranty remittances and claims. Processes warranty cancelations and total loss warranty claims. Responsible for correcting loan file maintenance errors. Research and resolve record keeping errors or discrepancies. Supports members and branches by answering loan servicing questions within different communication platforms. Completes required reports as requested. Investigates, processes and responds to credit disputes and discrepancies accordingly and timely. Including communication with the Credit Reporting Agencies (CRA) and updating credit reporting using the CRA approved system, E-Oscar. Monitors and tracks credit dispute requests to identify potential service or system deficiencies or issues. Keeps management informed of any significant problems with loan servicing, significant insurance claims problems and/or file maintenance issues. Serves as backup for title processing for the local and out of state Department of Motor Vehicles offices. Responsible for processing letter of guarantees and vehicle loan payoffs notifications. Submits electronic and paper titles to dealerships when loans are paid off. Responsible for lien operations, such as release requests and processing Credit union liens on titles used for collateral. Responsible for other functions and duties as assigned within the department. Other duties as assigned. Participates in vendor training. Suggests & recommends process improvements to increase efficiency. Assists UX department with performing end user testing & provides constant feedback to support process improvement initiatives. Responsible for projecting and maintaining the Credit Union's professional reputation with members by adhering to professional standards of conduct. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values. Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Education High School (required) Experience Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, Email and phone system. (required) Working knowledge of imaging system and be able to operate general office equipment. (required) 1-2 years of similar or related work experience. (required) High school diploma or equivalent required. (required) Skills Active Listening (required) Attention to Detail (required) Team Player (required) Communication (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)