SAP Center of Excellence Manager

GOJO Industries
United States, Ohio, Akron
1 Gojo Plaza (Show on map)
Jan 28, 2025
Information about #31971 SAP Center of Excellence Manager Work Location: This role will work from our corporate office in Akron, Ohio every Tuesday and Wednesday *Formulated to Care* For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping the world experience greater health and well-being. The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better. Role Objective The SAP COE Manager is a working manager who leads a team of professionals in the operation, support, enhancement, stewardship, upgrades, and project implementations for GOJO's SAP ERP and related or interfaced systems. The COE team includes Business Process Owners, Master Data Specialists, and other professionals that help ensure our SAP systems adequately and efficiently meet GOJO's current and evolving business needs. Essential Functions and Responsibilities Operation, Support, and Stewardship: Monitor batch job execution, interface (IDOC, RFC, etc.) errors, Help Desk incidents related to the GOJO SAP systems. Respond appropriately to high-priority incidents and business requests. Manage work queues for incidents and standard changes Ensure systems and modules within the scope of responsibility are maintained to current supported versions and patch levels Enhancement, Upgrade, Project Implementation: Lead applicable IT Demand Management processes and manage lists of priority initiatives Lead internal and external resources in the requirements gathering, design, build, test, implementation processes Team Management: Ensure clear primary and backup responsibility assigned for each core SAP function Identify and communicate job expectations: planning, monitoring, coaching, counseling, and development of team members Expand SAP knowledge base and best practices through research, industry seminars, workshops and user networking Will perform other duties as assigned #LI-Hybrid Education and Experience Bachelor's degree in Information Technology or a related field preferred. In lieu of degree, minimum seven (7) years' experience with SAP Minimum five (5) years' experience with SAP or similar ERP system Proven analytical and process skills Demonstrated success in problem solving Strong interpersonal skills and team management experience Experience successfully leading cross-functional teams including internal and third-party resources Supervision/Coordination Manages individual contributors and project teams Reports to SAP COE Senior Director Role Type Blended - 40% - 60% on-site work Travel Requirements Overnight Travel - sporadic - required. Travel between campus locations in Northeast Ohio as needed To Apply: To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States. Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.